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Goodson Acura of Dallas - Service Center

Dallas, TX

4.9
990 Reviews

990 Reviews of Goodson Acura of Dallas - Service Center

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October 14, 2021

You guys, so far, are so much better than that mess at David McDavid Acura in Plano. I hope it stays the way I experienced it yesterday: friendly, honest, and thorough. More

by Maestrorlp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jarron Reed
Oct 15, 2021 -

Goodson Acura of Dallas responded

Maestrorlp, thank you for your kind words and mention of the improvement over the competition. We appreciate your endorsement of working with Jarron and look forward to serving you additionally when the opportunities arise! Thanks again!

October 14, 2021

Jonathan was great! I have been here numerous times and he has been the beat More

by labarnet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2021 -

Goodson Acura of Dallas responded

labarnet, thanks for sharing praise regarding your experience working with Jonathan in service. We appreciate your feedback and look forward to serving you additionally next time. Thanks again!

October 14, 2021

The car service was good but customer service was only up 75% helpful. they offered to charge me to $250 break into my car, which I had to outsource for much lower price ($120), as well as refused to tow More

by MKBaddie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Valdez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2021 -

Goodson Acura of Dallas responded

MKBaddie, we apologize that you had car troubles recently and that you found the financial burden of entering your locked vehicle and having it towed to our facility on you. We appreciate your insight of the experience and we are passing your feedback along to our senior leadership for review. We do want to note that the charges you mention are not normally covered by any dealership, but rather the manufacturer’s warranty if you are still under the mileage and time parameters. We do appreciate your business and your feedback and we look forward to serving you additionally moving forward. Talk soon. Best wishes!

October 13, 2021

Keep up the excellent work and good management l well recommend too more people Goodson Acura More

by Maldonado 0029
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khang Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russell Van Meter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Veronica Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dane Uter, Hayley Jones, Lashon Avery, Jarron Reed
Oct 13, 2021 -

Goodson Acura of Dallas responded

Maldonado, thanks for sharing 5-star praise and noting our excellent work and good management. We appreciate your feedback and look forward to serving you on future visits. Thanks again!

October 11, 2021

Pleasant experience from waiting room to service agent to cashier. Nice wash and vacuum. Nice ! More

by Acura
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert
Oct 12, 2021 -

Goodson Acura of Dallas responded

Thank you for your kind words regarding your recent service with us. We're pleased to hear that working with Robert was 5-star! See you next time. Thanks again.

October 10, 2021

Very professional! Great customer service!! Took care of all of my needs. Would highly recommend anyone to take their vehicle here. More

by Ryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khang Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ankur Javia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason McClees
Oct 11, 2021 -

Goodson Acura of Dallas responded

Ryan, thank you for sharing praise regarding a very professional experience with our team in service. We greatly appreciate your feedback and look forward to serving you additionally next time. Thanks again!

October 07, 2021

We have been very pleased with the sales and service departments at Goodson. The staff there is knowledgeable and puts customer service first. More

by mark.pederson81
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Harrison
Oct 08, 2021 -

Goodson Acura of Dallas responded

Mark.Pederson81, thank you for sharing your feedback regarding both our sales and service departments. We're pleased to hear our staff is putting customers first. Thank you for taking time to share. Best wishes!

October 07, 2021

I am completely satisfied with the manner and system Goodson Acura conducts their service and the personnel behind it are professional. More

by the_sasos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2021 -

Goodson Acura of Dallas responded

The_sasos, thank you for endorsing our service department and tagging Bobby in your review! We greatly appreciate your endorsement and look forward to serving you additionally next time. Thanks again!

October 06, 2021

We were pleasantly surprised at the level of service we got. They do excellent work. More

by debbie.vince.easley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hayley Jones
Oct 07, 2021 -

Goodson Acura of Dallas responded

debbie.vince.easley, thank you for sharing praise regarding the service you received. We're pleased to hear that working with Hayley and Jonathan was an excellent experience. Let us know when we may serve you additionally. Thanks again!

October 05, 2021

Service advisor Johnathon was very patient with my questions and I did not feel rushed at all which was great. I appreciated the clean bathrooms and cold drinks. I will be back. Thank you Goo More

by mbagnall1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2021 -

Goodson Acura of Dallas responded

mbagnall1, thank you for your praise and mention of working with Jonathan in service! We appreciate your mention of the experience and noting the clean rest rooms and cold drinks! Let us know when we may serve you additionally. Thanks again!

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