Goodson Acura of Dallas - Service Center

Skip** The Goodson Acura Team is always spot on with addressing my needs. Big shout out to Dane Uter in Service... He's great!! Always a great experience a The Goodson Acura Team is always spot on with addressing my needs. Big shout out to Dane Uter in Service... He's great!! Always a great experience at Goodson Acura in Dallas. More

The Goodson Acura Service Advisor, Robert Patton, didn’t attempt to up-sell me unwanted and as yet unneeded preventative maintenance services prematurely, as is so common with service advisors at most upsca attempt to up-sell me unwanted and as yet unneeded preventative maintenance services prematurely, as is so common with service advisors at most upscale dealerships. This approach ensures my loyalty to Goodson’s. More

Persistence in Securing Coverage Under Extended Warranty My Service Advocate, Hayley, carried my flag in achieving what was due under my extended warranty for a very expensive repair. I am most grateful and My Service Advocate, Hayley, carried my flag in achieving what was due under my extended warranty for a very expensive repair. I am most grateful and stand by this dealership. More

Jaron was excellent. Knowledgeable of the service I needed, very professional and kept me updated via text (preferred) in a timely manner including before and after pictures of the work performed. Als needed, very professional and kept me updated via text (preferred) in a timely manner including before and after pictures of the work performed. Also appreciate being given a loaner on short notice. More

Factory recall etc. Dropped 2017 Acura MDX for 2 factory recalls and driver seat repair. Went in on Tuesday without appointment which was ok and got vehicle back on Frida Dropped 2017 Acura MDX for 2 factory recalls and driver seat repair. Went in on Tuesday without appointment which was ok and got vehicle back on Friday. A pleasant surprise was the dealership made arrangements to bring my vehicle to my work and exchange my loaner since I couldn’t get to them today. I would highly recommend Goodson Acura to anyone. More

Tire and battery replaced under warranty. Oil change Eric properly and promptly greeted me as he meet me before I could get out of the vehicle. He kept me informed about my service and estimated repair t Eric properly and promptly greeted me as he meet me before I could get out of the vehicle. He kept me informed about my service and estimated repair time. More

Very smooth They were able to get me in without an appointment. It did not take long and employees were friendly. It was very easy to communicate with my advisor, They were able to get me in without an appointment. It did not take long and employees were friendly. It was very easy to communicate with my advisor, he was straight and to the point. More

Great service experience. Dane is the best! I always have a 5 star experience when I get my car serviced at Goodson. Dane Uter is the best service advisor in the industry!! I always have a 5 star experience when I get my car serviced at Goodson. Dane Uter is the best service advisor in the industry!! More

Goodson Acura is #1 The quality of service and workmanship is always superior at Goodson Acura. My lease is up in March and I will definitely be back for another vehicle The quality of service and workmanship is always superior at Goodson Acura. My lease is up in March and I will definitely be back for another vehicle! More

Initial Scheduled Maintenance My initial scheduled maintenance experience with Goodson Acura of Dallas was quite impressive. The service team and my adviser, Dane Uter, were profe My initial scheduled maintenance experience with Goodson Acura of Dallas was quite impressive. The service team and my adviser, Dane Uter, were professional, knowledgeable and committed to commencing/completing service on my vehicle in a timely, efficient manner. Additionally, the waiting area was meticulously maintained, comfortable and replete with customer amenities, e.g., refreshments, WiFi, computer stations, etc. My spouse and I had been loyal Cadillac consumers, but the customer service rendered from our sales representative and maintenance adviser has convinced us to continue our relationship with Goodson. Congratulations Service Team! More