Gordie Boucher Ford Lincoln of Janesville

Great service, knowledgeable service advisor, clean facility , will use this dealer for service in the future facility , will use this dealer for service in the future More

As usual, the service department is busy but well organized, clean and prompt service. It would be nice if you could vacuum the drivers side when you wash the car. organized, clean and prompt service. It would be nice if you could vacuum the drivers side when you wash the car. More

I recently purchased a 2023 Ford Bronco Sport. It was the smoothest car-buying experience I have ever had. Anthony Vargas was my sales rep and he was an absolute gem to work with. He was able to s It was the smoothest car-buying experience I have ever had. Anthony Vargas was my sales rep and he was an absolute gem to work with. He was able to show me all the perks of the vehicle, was very knowledgable about the process and made my life so much easier and less stressed about getting a new car. I highly recommend this dealership and Anthony! More

Joe V. excellent salesman. Best part is your FIRST CLASS SERVICE DEPARTMENT. Help is very understanding, and Sean went out of his way to get new battery for excellent salesman. Best part is your FIRST CLASS SERVICE DEPARTMENT. Help is very understanding, and Sean went out of his way to get new battery for my Ford Escape hybrid. Will return to your dealership. More

Guys are very nice and help I’m very happy whit this services tank you services tank you More

I recently needed emergency service for my 2018 Ford EDGE. I was traveling to Minnesota from Illinois when my trip was stopped cold by a flat tire. The flat tire wouldn't have delayed my trip for too EDGE. I was traveling to Minnesota from Illinois when my trip was stopped cold by a flat tire. The flat tire wouldn't have delayed my trip for too long, if I had been able to remove the flat tire/wheel from the vehicle. I could not remove one of the lug nuts and needed to have my Edge towed to somewhere for the necessary service. I always have my Ford Edge serviced at my local Ford dealership where I purchased my EDGE. So, I felt the best choice for this emergency service was a Ford dealership. I was not disappointed! My EDGE was towed to Gordie Boucher Ford in Janesville, Wisconsin after the Service Department had closed for the day. The next morning, I went to the Service Department, and was welcomed by Service Consultant, Elisha Lone. She recognized my repair needs and assured me that she would do her best to minimize the interruption of my journey. Elisha explained the swollen lug nuts that prevented me from removing the flat tire/wheel from my vehicle and recommended that I replace them on all four wheels. I considered this to be very valuable advice. The tire was repaired, and the lug nuts replaced in just two hours. A job well done! I'm fortunate and extremely grateful to Elisha Lone for her efforts and advice. She is a valuable asset to Gordie Boucher Ford. And although I don't know his name, I also want to thank the service person who performed the work on my Edge. My experience at Gordie Boucher Ford was 100% positive. More

I went in for a service and although they completed the recall work and service somethings were left unchecked, which in my opinion is unacceptable and leaves me to wonder how the work really went. The wi recall work and service somethings were left unchecked, which in my opinion is unacceptable and leaves me to wonder how the work really went. The windshield wiper fluid left unfiled and oil life not reset. Among not being able to find my keys for a few minutes. I may try again, but not what I expected out of a dealership of this caliber. More

Everyone was very polite and accommodating to my needs , making sure I understood what was being done and getting the video of work that was completed was the icing on the cake .It's the first time in 50 + making sure I understood what was being done and getting the video of work that was completed was the icing on the cake .It's the first time in 50 + years having my cars worked on did I receive a video showing and explaining in detail what was done or might need in the future .Amazing!!!Great job! More

In the past I’ve had good experiences. When the repair was done on my vehicle this past appt, my vehicle was damaged during the process of the repair. I was very unhappy ! I’ve been When the repair was done on my vehicle this past appt, my vehicle was damaged during the process of the repair. I was very unhappy ! I’ve been told it will be repaired to my satisfaction. I have not taken it in at this time to get repaired yet. There should have been more care taken during the repair process. More

I was treated with the upmost respect and got my vehicle done ahead of time. done ahead of time. More