Gordie Boucher Ford Lincoln of Janesville

I was greeted by a friendly gentleman and they took my keys and off I went. Came back from lunch and my vehicle was sitting right out front. Everything was great, but I kinda thought there was a complimen keys and off I went. Came back from lunch and my vehicle was sitting right out front. Everything was great, but I kinda thought there was a complimentary car wash included, but I guess not. Everything else was great. More

Very thorough, professional, and personable. They cared about the safety of the vehicle and making sure that I felt safe driving with my daughter. They cared about the safety of the vehicle and making sure that I felt safe driving with my daughter. More

I love going to this dealer ship to have my car service. The people always do a fine job. Thanks to Elisa The people always do a fine job. Thanks to Elisa More

Working with Mike was wonderful! He was personable, receptive, attentive, and we never felt pressured. He made the process smooth and simple. He was personable, receptive, attentive, and we never felt pressured. He made the process smooth and simple. More

Very good customer service in the service department. They tracked down my warranty company for payment. They tracked down my warranty company for payment. More

Always a pleasure to work with them. Very professional to deal with. They always value my time. Very professional to deal with. They always value my time. More

Speedy service. Very professional. Loved the post video email. Would definitely recommend Gordie Boucher to others Very professional. Loved the post video email. Would definitely recommend Gordie Boucher to others More

Kenneth was a great salesman! He is very attentive and great at communication. Katie was great, too. She was happy and helpful. Now Shawn on the other hand…He made the whole exper He is very attentive and great at communication. Katie was great, too. She was happy and helpful. Now Shawn on the other hand…He made the whole experience positive and actually less stressful. Great experience all around! We appreciate it! More

Great customer service and we enjoyed working with them. All employees were very friendly and left feeling happy and confident with the process All employees were very friendly and left feeling happy and confident with the process More

I own a 2019 F350 diesel and made the mistake of adding 7 gallons of gasoline to my tank, which already had 10 gallons of diesel. I immediately contacted Gordie Boucher Janesville, and a service sales rep as gallons of gasoline to my tank, which already had 10 gallons of diesel. I immediately contacted Gordie Boucher Janesville, and a service sales rep assured me they would drain the tank. However, I was concerned about turning on the auxiliary power to get the truck in neutral, so I called again. The Service Sales Rep said it wouldn’t cause any issues. After towing the truck in, I received a call stating that gas had reached a critical part of my fuel system, and repairs would cost $16,000. They claimed this happened because I turned on the auxiliary power for towing, despite being told it would be fine. I argued that if I’d been informed otherwise, I would’ve sought a different solution in towing. They then pressured me to contact my insurance. I declined multiple times. Eventually, I spoke to their manager and mentioned I was considering another company, which had successfully flushed a similar issue. He confirmed they could do the same. I was concerned if someone would start the vehicle, they assured me no one would, and that it had a DO NOT START for the vehicle. So I did and just waited for my Service Sales Rep. After going back and forth and not finding a solution with them. I came in paid for a diagnostic told them I would be back Monday to tow the vehicle. When I arrived to do it, I was shocked to find that someone had moved it! It wasn't in the same spot— it was five spaces down. To make matters worse, it had been snowing those days, so they must have had to run the vehicle enough to defrost the windows just to see out. How could they do that?! I'm beyond frustrated! We drained the fuel filters to check for any issues, and guess what we found—metal shavings! More