Gordie Boucher Ford Lincoln of Janesville - Service Center

Jeff was great, I had to come back after my repair as the problem was not fixed but they got it in and took care of me. problem was not fixed but they got it in and took care of me. More

Nice to get in quickly and nice treats to eat and great coffee. Tires were great quality and had a good warranty coffee. Tires were great quality and had a good warranty More

Jeff and his team, literally saved me on 09/19/23. My car broke down on the way to O’Hara airport. I had a plane to catch for a Budapest. I had to leave my car at a Mobile station for AAA to tow to My car broke down on the way to O’Hara airport. I had a plane to catch for a Budapest. I had to leave my car at a Mobile station for AAA to tow to your shop. Your team discovered the problem was a broken serpentine belt. You fixed it and I had a working car when I got home from Europe. Thank you very much for having a great team! More

Service department was very courteous and did their job with protection. I have never brought a vehicle into Gordie Boucher. Keep up the good work. with protection. I have never brought a vehicle into Gordie Boucher. Keep up the good work. More

I got in and out in no time they were excellent at doing their job. They showed me the video. I like the video being able to see what they were doing and what they talked about. Nice to get a great print ou their job. They showed me the video. I like the video being able to see what they were doing and what they talked about. Nice to get a great print out at the end. Good service. More

Second time we have bought a Mazda from Gordie Boucher. It was a good experience. It was a good experience. More

I’m a single women broke down with 4 horses and Texas plates. They completely took advantage of me. After they charged me $18,600.00 my truck broke down again four and a half hours later. They never fixe plates. They completely took advantage of me. After they charged me $18,600.00 my truck broke down again four and a half hours later. They never fixed my truck the charge of $15,500.00 was made up as they knew they could take total advantage of me. I’ve talked to the manager and he has zero desire to fix the problem. He knows I’m not local and has never attempted to contact me or pursue the problem to resolve it. Absolutely worst customer service I have ever encountered! Disgusting!!! More

I was unable to get work done here but the service staff (especially Brian) was amazing! The video recap of the issues was great to see and understand what was going on. (especially Brian) was amazing! The video recap of the issues was great to see and understand what was going on. More

Service staff was very friendly. Repairs were done in a timely manner. The technician did an excellent job. Repairs were done in a timely manner. The technician did an excellent job. More

Service is excellent and everyone makes you feel welcome! ?Would recommend highly. Will always come back. ?Would recommend highly. Will always come back. More