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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
2,404 Reviews
Call Service Center (608) 607-3724

2,404 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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July 28, 2023

Service was quick and efficient as always! Look forward to future visits! FYI I ABSOLUTELY LOVE MY BRONCO!!! More

by JAMIEGANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Vance
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Jul 28, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville!

July 26, 2023

I had to wait six months in order to get my car in for the recall because of the parts. I called three times to set up an appointment twice I got put on hold transfer to various people for 15 minutes. Ga More

by Goofball
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your review. We are sorry to hear about the long wait for parts and the lack of communication on our part. Thank you for bringing it to our attention! We appreciate your business and hope you will give us another opportunity to serve you.

July 26, 2023

Friendly and very knowledgeable staff answered all my questions and had my car done when they said they would More

by 1991MOTOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 26, 2023

Quick, reliable service. The video helped a lot. Ford was able to diagnose and fix multiple issues with my vehicle in a timely manner. More

by JOELOWRIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 27, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks, Joel, for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon!

July 25, 2023

I especially liked the video about my service. Not that I understand it … but it helped thank you. More

by mscidmore
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of Janesville. Elisaha and our team appreciate your business and hope to see you again soon!

July 23, 2023

Find a way to lower cost for consumers but yet keep up the good work. More

by BOCEFUS.CP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville, we look forward to having you as a valued customer for many years to come!

July 22, 2023

Great service! They are easy to work with. I couldn’t ask for a more pleasant experience. More

by etptech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing about your experience with Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon!

July 21, 2023

Always very friendly and on time. Nice waiting room with drinks and snacks. Sometimes the wait is a bit long. More

by BRENDA.MCNICHOLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Report | Print
Jul 21, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you, Brenda! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of Janesville, we look forward to having you as one of our valued customers for many more years to come!

July 21, 2023

Great Customer Service. Keeps us informed what’s going on. We feel like family here. Love the coffees, drinks, & snacks while we are waiting. More

by Kat
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Warne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Kat, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of Janesville to be a positive one. Please don't hesitate to reach out if you need anything else.

July 20, 2023

Warranty work completed on a 2020 Lincoln Aviator. Service Center Manager was excellent and very knowledgable. More

by Brett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cannot remember employees name
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Jul 21, 2023 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you, Brett! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville.

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