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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
2,563 Reviews
Call Service Center (608) 607-3724

2,563 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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December 09, 2022

Great service, caring and concerning. Didn't push you to get something fixed ! No scare tactics! Just let you know things that needed attention soon! More

by LIZDOWNS53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 09, 2022

I have purchased 2 vehicles from this dealership and they are awesome. If someone is looking to purchase i tell them to check out Boucher ford/mazda in Janesville. More

by BREJESSGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of Janesville, we look forward to having you as one of our valued customers for many more years to come!

December 05, 2022

Quick, professional, convenient, and accommodating . .. total price and schedule transparency ... complete trust in diagnostics and work performed ... nothing but good! More

by MARTYPAULJOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 02, 2022

Izayah went out of his way to help me when my car stopped working! Appreciate all he did to help More

by KFRATIANNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Izayah Martinez
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Dec 04, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of Janesville to be a positive one. Please don't hesitate to reach out if you need anything else.

December 01, 2022

Prompt friendly people who deliver good service and respect my concerns about vehicle condition and costs. More

by SBHYDRAULIC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 01, 2022

I arrived at the service department an hour early, and they took my car in for an oil change right away. It was done when I returned from lunch. Thank you. More

by lnjheitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Izayah Martinez
Report | Print
Dec 02, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 01, 2022

Great fast service. Excellent promos. Great sales team. Could have been better with a walk thru of new vehicles features. More

by MARCMACLENNAN1
Recommend Dealer
Yes
Employees Worked With
Derek Butler
Report | Print
Dec 02, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you, Marc! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of Janesville, we look forward to having you as one of our valued customers for many more years to come!

December 01, 2022

Perfect service and did a really good job. Jeff helped me a lot to introduce every functional button in the car. Thanks!!! More

by TIANQI_WANG103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Karolczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Vance
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 29, 2022

Great service as always 👍🏻 staff very friendly and helpful. Drop off and pick up real easy. More

by Tom Ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of Janesville. We appreciate your business, Tom, and hope to see you again soon!

November 28, 2022

Historically the service has been excellent. This time wasn’t so good. Apparently Ford isn’t standing behind their failed swollen lug nuts for F150s, so I’ll need to buy some and install them. More

by BRENTDELZER82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Gerber
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Nov 29, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

Brent, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Please feel free to reach out to us so we can learn more about your visit and address your concerns. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Sean Tompkins, Service Manager 608-754-5511

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