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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
2,562 Reviews

2,562 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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August 23, 2022

Great service & info from Elisha. Wish I lived nearby so I could get all my Ford service needs taken care of here. Thank you More

by Tigger31peach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon!

August 20, 2022

We have ben very pleased with this dealership for many years from sales to service we have bought 3 SUVs and my daughter bought a car and an SUV all from Dale K and always went for Service there also I'm More

by R.Olson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Karolczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Dagenhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

We are very happy to hear Dale and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 17, 2022

Fast and courteous service. I was a satisfied customer! The truck was washed and shiny clean. Thanks for the great service. More

by MARKET0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 12, 2022

I went and got my brakes changed and ther screwed up my alignment. What the heck. More

by McBride 71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian
Aug 17, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

August 11, 2022

The staff is nice, but their service department cannot be trusted. I've been bring my vehicles in for service for almost 6 years now. I've bought my past 2 vehicles from them. My current SUV was purchased More

by Wyman.Rebecca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian
August 10, 2022

Great service as always never a disappointment alway a good experience when in for service More

by jetdoc1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

We appreciate your business and our team looks forward to serving you again soon!

August 10, 2022

The staff at Gordie Boucher is always knowledgeable, professional, courteous, and friendly. They always explain the work being done or work that needs to be done thoroughly. More

by SONJA410
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to share your feedback with us, Sonja. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 08, 2022

A very good service experience. Time it took for our service was good. Employees were very helpful. More

by KNKMSOUTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your very kind review. Tim, Elisha, and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of Janesville.

August 03, 2022

Came in for a scheduled appointment for a warranty recall part. Told me they had no parts after I waited for car 30 minutes More

by cengelke1217
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Unknown
Aug 04, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

August 01, 2022

I received awesome service. Everyone was very professional and knowledgeable. My car was picked up and delivered back to me as scheduled. I am very happy! More

by Brendalynnweir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Gordie Boucher Ford Lincoln of Janesville responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. We look forward to having you as one of our valued customers for many more years to come!

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