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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
1,827 Reviews

1,827 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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May 18, 2024

Courteous and knowledgeable, Dakota was a great help. He explained different things my vehicle had on the interior that I didn’t know existed! More

by connierohrs58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Connie, Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. Your feedback and rating mean a lot to us. We're glad Dakota was able to help, and we hope to see you again! Sean Tompkins Service Manager 608-754-5511

May 17, 2024

Great service. Linda was excellent. She went over my Jeep extremely well. Thank you for all you do. More

by Sandra Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda
May 19, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Sandra, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Linda met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville, we look forward to having you as a valued customer for many years to come! Sean Tompkins Service Manager 608-754-5511

May 16, 2024

Clean stress free high tech easy friendly convenient generous awesome cool hospitable large options legitimate More

by jstewart2350
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Schuhmacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Warne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Lott
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your business and this review. We're happy to hear David and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sean Tompkins Service Manager 608-754-5511

May 15, 2024

I was told if I can't give five stars to let someone know but figured why bother doesn't do any good why they are not able call back when they say they well I used to be really happy but after buying the More

by DEMENYSHEILA
Recommend Dealer
No
Employees Worked With
David Schuhmacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Tompkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Sheila, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Sean Tompkins Service Manager 608-754-5511

May 11, 2024

The entire staff was so helpful, never pushy, and very patient. They even went out of their way to keep my kids entertained! They made sure I had everything I needed and even followed up with me the next More

by kristiblaney
Recommend Dealer
Yes
Employees Worked With
Joe Zipperer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reilly West
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Kristi, Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Sean Tompkins Service Manager 608-754-5511

May 11, 2024

Was very happy with every aspect of my car recall and oil change...prompt and polite. More

by BLINDMARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing about your experience with Gordie Boucher Ford Lincoln of Janesville. Elisha and our team appreciate your business and hope to see you again soon! Sean Tompkins Service Manager 608-754-5511

May 10, 2024

They’re alway so polite, listen to what you want , and try to accommodate you the best possible. They get your car serviced as quickly as possible.. Wouldn’t take my car anywhere other than here. The cust More

by SHELDONMURPHY75
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Charlet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Sheldon, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of Janesville. Sean Tompkins Service Manager 608-754-5511

May 08, 2024

Quick informal service that provided me with knowledge of what and why my car needed to be fixed. More

by wettstinework
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Collin at Mazda
May 08, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of Janesville. Sean Tompkins Service Manager 608-754-5511

May 04, 2024

Good staff and very knowledgeable. Did a perfect job on my car. 10 out of 10 More

by famous.power
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville, we look forward to having you as a valued customer for many years to come! Sean Tompkins Service Manager 608-754-5511

May 03, 2024

Associates were nice, amenities were great, however a lot of things were either missed on inspection or at least never mentioned to me. More

by glabur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Sean Tompkins Service Manager 608-754-5511