Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Gordie Boucher Ford Lincoln of Janesville - Service Center
Janesville, WI
2,552 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
2,552 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center
Sort by
Verified Customer
July 04, 2021
Great service people, friendly sales people, and wonderful body shop staff. wonderful body shop staff. More
by DEN032
July 01, 2021
Poor communication! Got the job done but failed at communicating what was going on and how long it would take. This is my first experience like this here. Could have been the person assigned to my car communicating what was going on and how long it would take. This is my first experience like this here. Could have been the person assigned to my car. More
by Kayakgirl10
June 28, 2021
June 25, 2021
I don't believe in any way that this experience is the fault of Elisha, but I made an appointment on line had to wait a week because I needed service for issues as well as a oil change. Dropped vehicle Su fault of Elisha, but I made an appointment on line had to wait a week because I needed service for issues as well as a oil change. Dropped vehicle Sunday night for a 7:45 am appt .on Monday at 2pm Monday vehicle was still not even in the shop. Was ready at 11:30am next day. My thoughts would be if you cant get your appointments when they are scheduled block out times to catch up on your service work. I understand that everyone is short on help, but I was frustrated that my vehicle hadn't even been looked at yet at 2pm and had to be kept overnight. This is my 2nd explorer my 1st was 2015 and this is a 2020. I much preferred my 2015 for its reliability. Not sure how the dealership can fix fords quality issues. Cant wait for the fix for the hands free blue tooth in July as it is irritating to say the least to have to keep switching back and forth from call to privacy. 2019-2021 Ford and Lincoln vehicles exhibit intermittent audio voice heard through blue tooth. Engineering will be releasing a service fix in early July 2021. Monitor OASIS for updates. Anyway 3 of the 4 things I needed fixed were taken care of so at least that's progress. thanks More
by KSARGENT0
Employees Worked With
June 19, 2021
I had excellent service. They were efficient and quick even though they were very bust that day. I will defiantly have my vehicle serviced there all the time. even though they were very bust that day. I will defiantly have my vehicle serviced there all the time. More
by CINDHELMS
Employees Worked With
Ben Stewart
June 16, 2021
Very happy with the service I received and also happy with the work done on my truck. Appreciate Dale making a car available for me while my vehicle was being worked on. with the work done on my truck. Appreciate Dale making a car available for me while my vehicle was being worked on. More
by BKHERKS
Employees Worked With
