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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
2,564 Reviews
Call Service Center (608) 607-3724

2,564 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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April 12, 2024

They made pay for some thing and didn’t even do it worse dealership ever I’ll never be back More

by pedro.thurman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Schuhmacher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Tompkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Lewis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
1.0
This rating includes all reviews, with more weight given to recent reviews.
Reilly West
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Beran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Livingston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Seichter, Kelly West
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Apr 12, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

We're sorry your service did not meet your expectations. We strive to provide all of our customers the best possible service experience. As we discussed with you, we completed the partial alignment and if you'd like to discuss this matter further please feel free to give us a call. Sean Tompkins Service Manager 608-754-5511

April 11, 2024

They were courteous and took great care of our car! I recommend their service to everyone! More

by LINDARAYFIELD57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Seichter
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Apr 11, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon! Sean Tompkins Service Manager 608-754-5511

April 11, 2024

Every thing went well and the car was repaired. We enjoyed our loaner car very very very much great work every one and thank you More

by Kevin70dobson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Apr 12, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi Kevin: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Sean Tompkins Service Manager 608-754-5511

April 11, 2024

We picked up our car from and oil change and the car was not washed nor did they reset the oil change alert mechanism, it still said it needed and oil change .I can go the a cheap oil place for this service More

by ITSME.AMANDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elisha Lone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for bringing this to our attention, Amanda, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Sean Tompkins Service Manager 608-754-5511

April 10, 2024

Jeff is very kind and patient. . explained things very well to me , very helpful with payment options . More

by Bratkeena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi Bratkeena, we are lucky to have Jeff on our team! If you're ever in need of more help, please let us know!

April 10, 2024

Knowledgeable and great attitudes. They keep you informed about the status of your vehicle. Highly recommended More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Seichter
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Apr 10, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you, Eric! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. Sean Tompkins Service Manager 608-754-5511

April 10, 2024

We got excellent and efficient service when we drove in in a snowstorm with a damaged tire. They took care of us and would not let us pay. More

by JMHENEBERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of Janesville. We appreciate your business and hope to see you again soon! Sean Tompkins Service Manager 608-754-5511

April 10, 2024

I was treated nicely, Courtesy ride was pleasant, My Vehicle was finished when I was told it would be. All repairs have been taken care of and runs fine More

by STATELINERECYCLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sean Tompkins Service Manager 608-754-5511

April 10, 2024

I was able to easily schedule my oil change online and it made my visit very convenient. My rep was nice and efficient and made sure to answer my questions thoroughly. More

by Honeybee77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Gerber
Report | Print
Apr 11, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi there, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

April 08, 2024

I am very happy and satisfied with my purchase of my F150 from gordie Boucher. The service has been fantastic and everyone has been helpful. More

by Raj258
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dakota Schmaling
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Apr 11, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi Raj, your satisfaction is our top priority. We take pride in our work and are always happy to read reviews like yours. Thank you so much!

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