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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
2,633 Reviews
Call Service Center (608) 607-3724

2,633 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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May 21, 2024

Omg such Great Service Linda Batty and her team absolutely Amazing . Big high five to her!!!! Thanks More

by Seven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda Batty Service Dept 100% perfessoinal all the way
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May 21, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of Janesville. Linda and our team appreciate your business and hope to see you again soon! Sean Tompkins Service Manager 608-754-5511

May 21, 2024

Very good. Salesperson did a great job explaining everything I needed to know. And a wonderful job explaining how things worked in the car More

by TAYLORLEE5556
Service Time
Recommend Dealer
Yes
Employees Worked With
Samantha Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reilly West
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Sean Tompkins Service Manager 608-754-5511

May 21, 2024

I trust Gordie for all my purchases and maintenance. I wouldn't go anywhere else. Thanks More

by CONNIE.MARKEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

We are very happy to hear that Gordie provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sean Tompkins Service Manager 608-754-5511

May 21, 2024

Took over a month for a simple repair. Service writer would change her story at least three times during any conversation. Poor customer service, and insufficient updates for the customer. More

by Dwood14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elisha Lone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Schmaling
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to leave us review. Unfortunately, we did what we could to work with the warranty company on your after market part- we are sorry it did not meet your expectations. If you need any assistance in the future please call our Service Manager, Sean Tompkins, at 608-754-5511.

May 20, 2024

Service was great, exactly as explained and estimated. Service was friendly, polite, respectful, and helpful . More

by sgleasman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Charlet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Dagenhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Champion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Livingston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sean Tompkins Service Manager 608-754-5511

May 19, 2024

Myrick is so nice and patient with the new car purchase process and pick up! More

by tygacact.kayla.li
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Myrick Hermanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Kayla, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Myrick met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of Janesville, we look forward to having you as one of our valued customers for many more years to come! Sean Tompkins Service Manager 608-754-5511

May 19, 2024

The staff at the garage were very nice and professional, and easy to deal with. The waiting room is nice and clean along with the washrooms. More

by grol@sbcglobal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The gal in the garage setting up appointments and billing was very nice.
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May 19, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Sean Tompkins Service Manager 608-754-5511

May 18, 2024

Courteous and knowledgeable, Dakota was a great help. He explained different things my vehicle had on the interior that I didn’t know existed! More

by connierohrs58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Schmaling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Connie, Thank you for choosing Gordie Boucher Ford Lincoln of Janesville. Your feedback and rating mean a lot to us. We're glad Dakota was able to help, and we hope to see you again! Sean Tompkins Service Manager 608-754-5511

May 17, 2024

Great service. Linda was excellent. She went over my Jeep extremely well. Thank you for all you do. More

by Sandra Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda
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May 19, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Sandra, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Linda met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of Janesville, we look forward to having you as a valued customer for many years to come! Sean Tompkins Service Manager 608-754-5511

May 16, 2024

Clean stress free high tech easy friendly convenient generous awesome cool hospitable large options legitimate More

by jstewart2350
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Schuhmacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Warne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Lott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for your business and this review. We're happy to hear David and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Sean Tompkins Service Manager 608-754-5511

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