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Gordie Boucher Ford Lincoln of West Bend

West Bend, WI

4.7
2,412 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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3021 W Washington St

West Bend, WI

53095

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Showing 2,412 reviews

September 02, 2022

Would have been rated much higher, but since our purchase it’s been almost impossible to get a hold of them regarding some issues we’ve had. We still don’t have the second key either for our vehicle almost t More

by 19Raptor
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Heim
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Brasted, Kayla Bell
Sep 08, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to discuss this matter in more detail, please give us a call at your convenience. Our goal is to make sure every customer has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to see if we can turn this situation around for you. Chris Flynn, General Manager 262-338-3379

September 01, 2022

This was one of my best experiences ever dealing with a car dealership. Santo was excellent to work with! More

by JOHNJWASHKO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Santo Caputa, Moriah Parrish
Sep 02, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

September 01, 2022

Service completed in a timely manner. Appreciated the shuttle service. Care of my vehicle was great! :) More

by JDORN9166
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anastasia
Sep 02, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 01, 2022

Bought a truck and nothing but problems within the first 2000 miles. Very very disappointed and would never recommend it to anyone again More

by CALLAHANGRANT01
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nicholas Greenhalgh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for providing this feedback, and we apologize for not providing you with a better experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind calling us so that we can speak directly, we'd love to address your concerns in detail. Chris Flynn, General Manager 262-338-3379

September 01, 2022

I purchased the truck from you paid for an extended maintenance plan and you charged me to put nitrogen in my tires. Both Dodge and Chevy doesn't charge for that service. Very disappointing. More

by RCLITT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Greenhalgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please give us a call to discuss further. Joe Hohmann, Service Manager 262-338-3379

August 31, 2022

We are very satisfied with the truck we purchased. Just wished Ford had a better handle on delivery times. We sold our existing truck in 1 week thinking our new truck would be in but had to wait almos More

by MARYBILGO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Nuernberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moriah, Zeke Heyse
Sep 01, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your feedback, Mary! Here at Gordie Boucher Ford Lincoln of West Bend, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

August 31, 2022

The Boucher team was great to work with. Mike and Rebecca both were very accommodating and made the process effortless. More

by SCOTTLEAR1117
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Nuernberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca Flynn
Sep 01, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks, Scott. We are very happy to hear that Rebecca and Mike provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 31, 2022

John Z was great to work with! He knew what was going on and was great at communicating More

by Kevin M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you, Kevin. We appreciate your business and our team looks forward to serving you again soon!

August 28, 2022

Very easy to do business with! Love my new 22 bronco wild trak!! Nick did everything he promised!! More

by CHUCKT0329
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Greenhalgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moriah Parrish
Aug 29, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Chuck, Congratulations on your new vehicle! We are so glad that Nick had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new 2022 Bronco, and we look forward to continuing to serve you in the future!

August 27, 2022

Very easy and straightforward process to order and take delivery of my new car. Nice to deal with such a professional team at the dealership. More

by JEKAM61
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Greenhalgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Nicholas and our team here at Gordie Boucher Ford Lincoln of West Bend are glad to have you as a customer.

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