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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.7
1,371 Reviews

1,371 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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June 20, 2025

Normally I give 5 stars. But this time there were a few issues. I didn't get offered a car wash, even though the lady in front of me did. I didn't get a new sticker showin More

by ALLSTRKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Gordie Boucher Ford Lincoln of West Bend responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joe Hohmann Service Manager 262-338-3379

June 14, 2025

Monica is very personable and polite, which are values I appreciate. She uses empathy and concern for my repair situation. She told me what to expect and asked if I’d like my car washed too. That all counts More

by Genobuilt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
4.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Dewey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2025 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of West Bend. We look forward to having you as one of our valued customers for many more years to come! Joe Hohmann Service Manager 262-338-3379

June 11, 2025

I have only had recall work done on the vehicle and they have always satisfied me. More

by Atz364
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karissa
Jun 11, 2025 -

Gordie Boucher Ford Lincoln of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Hohmann Service Manager 262-338-3379

June 10, 2025

I arrived early and was greeted with quick response and service. Less than an hour later, and with my Ford rewards fulfilling my bill, I was on my way. More

by diamond416
Recommend Dealer
Yes
Employees Worked With
Jacob Wilson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Wilson
Jun 10, 2025 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend. Joe Hohmann Service Manager 262-338-3379

June 09, 2025

I had originally given a 1 star rating based on poor customer service and the issue with my vehicle was not supported well. Gordie Boucher did fix everything and worked with me on getting it resolved. I More

by Jordan86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Hohmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Howey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Dewey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Gordie Boucher Ford Lincoln of West Bend responded

Hello Jordan: Thank you so much for your thoughtful review! We are so glad that we had the opportunity to work with you. Please don't hesitate to reach out if you need anything else. Joe Hohmann Service Manager 262-338-3379

June 09, 2025

They were right on time. Theyvwere very pleasant. I got to watch the Brewers while I waited. More

by scottstern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon! Joe Hohmann Service Manager 262-338-3379

June 09, 2025

Everything went great. Very organized, helpful and friendly. Everything went great. Very organized, helpful and friendly. Explained everything thing Very well. Done efficie More

by DPSCHERR1
Recommend Dealer
Yes
Employees Worked With
Jacob Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Wilson
Jun 09, 2025 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of West Bend. Joe Hohmann Service Manager 262-338-3379

June 08, 2025

Great overall experience! car was in for a check engine light and they had the car back same day. Kim was a pleasure to work with! More

by formula381
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2025 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Hohmann Service Manager 262-338-3379

June 07, 2025

John was great to work with and overall service time was kept within about hour which I appreciate More

by ag.maurer88
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2025 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Joe Hohmann Service Manager 262-338-3379

June 04, 2025

Jacob was fantastic, as he has always been. He kept me updated on the delivery of the part need to fix my car. Then when the part came in he kept me updated on the progress from.my repair. More

by JGPG1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Joe Hohmann Service Manager 262-338-3379

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