Gordie Boucher Ford Lincoln of West Bend - Service Center

Kim and Service was awesome! Made sure to listen well when I was explaining the issues I had and insured that what I wanted fixed was taken care of. She also made sure my service Made sure to listen well when I was explaining the issues I had and insured that what I wanted fixed was taken care of. She also made sure my service hours were looked at and helped with a coupon that I forgot. The tax in the shop fix the car perfectly and I drove away happy. More

They were in constant communication with me throughout my vehicles repairs. Easy dropping off vehicle as well as picking it up. vehicles repairs. Easy dropping off vehicle as well as picking it up. More

The mobile technician came out to check on a recall for my vehicle. It was great! my vehicle. It was great! More

Normally I give 5 stars. But this time there were a few issues. I didn't get offered a car wash, even though the lady in front of me did. I didn't get a new sticker showin But this time there were a few issues. I didn't get offered a car wash, even though the lady in front of me did. I didn't get a new sticker showing me my next oil change date and my tires didn't get checked and filled to the appropriate air levels. Plus I presented a coupon before service and still had to remind them about the coupon when checking out. More

Monica is very personable and polite, which are values I appreciate. She uses empathy and concern for my repair situation. She told me what to expect and asked if I’d like my car washed too. That all counts appreciate. She uses empathy and concern for my repair situation. She told me what to expect and asked if I’d like my car washed too. That all counts in my book. Nice job! More

I have only had recall work done on the vehicle and they have always satisfied me. have always satisfied me. More

I arrived early and was greeted with quick response and service. Less than an hour later, and with my Ford rewards fulfilling my bill, I was on my way. service. Less than an hour later, and with my Ford rewards fulfilling my bill, I was on my way. More

I had originally given a 1 star rating based on poor customer service and the issue with my vehicle was not supported well. Gordie Boucher did fix everything and worked with me on getting it resolved. I customer service and the issue with my vehicle was not supported well. Gordie Boucher did fix everything and worked with me on getting it resolved. I would have given this a 5 star rating since everything is good now but I was the one that still had to call 2 or 3 times to follow up on the situation. I appreciate everything they did getting my vehicle taken care of and hope to have good experiences going forward with them as they are a very capable buisness. More

They were right on time. Theyvwere very pleasant. I got to watch the Brewers while I waited. Theyvwere very pleasant. I got to watch the Brewers while I waited. More

Everything went great. Very organized, helpful and friendly. Everything went great. Very organized, helpful and friendly. Explained everything thing Very well. Done efficie Very organized, helpful and friendly. Everything went great. Very organized, helpful and friendly. Explained everything thing Very well. Done efficiently and quickly More