Gordie Boucher Ford Lincoln of West Bend - Service Center

Had a brake light go out and needed a quick appointment. Got in early the next day and was on my way in 45 minutes. Thank you Boucher Service Team! Got in early the next day and was on my way in 45 minutes. Thank you Boucher Service Team! More

Kim Gonzales is the best Service person I’ve ever dealt with over the years. She works her tail off and any employer would be lucky to have such an individual. Barry Scott. West Bend with over the years. She works her tail off and any employer would be lucky to have such an individual. Barry Scott. West Bend More

The service and the people are first rate. They are so helpful and pleasant it’s always a pleasure doing business with them. Love it. helpful and pleasant it’s always a pleasure doing business with them. Love it. More

Brought vehicle in for service. Everything was explained well and the vehicle was done in a timely manner. Extended warranty did not cover service...I was a little disappointed. well and the vehicle was done in a timely manner. Extended warranty did not cover service...I was a little disappointed. More

The service writer wasn’t wearing a mask. She checked in my car and I had to ask her to put her mask on when she brought the iPad over for me to sign. Not happy my car and I had to ask her to put her mask on when she brought the iPad over for me to sign. Not happy More

I have an intermittent squeak that never shows up when the vehicle is in. Ken offered to replace the door panel next time. Excellent care. the vehicle is in. Ken offered to replace the door panel next time. Excellent care. More

Fantastic service department, always friendly helpful. They are always willing to help us and schedule things that work for us. Ken & Angie are the best! They are always willing to help us and schedule things that work for us. Ken & Angie are the best! More

I don't need to write a 25 word to please this survey,take my 4/5 stars and be happy with it bye bye survey,take my 4/5 stars and be happy with it bye bye More

I would have given a 5 star rating again. However, when driving through your new alignment machine, once again it indicated on the board that my car needed an alignment. My last visit required an alignment driving through your new alignment machine, once again it indicated on the board that my car needed an alignment. My last visit required an alignment. I mentioned this to the technician checking me in and he stated, "Oh, I see the last 3 vehicles indicate the same tire needs alignment - I'll have to let them know to calibrate the machine." Question: Had this not occurred, would I have been told the vehicle needed another alignment? If the machine needed to be calibrated...maybe calibration should be a daily function prior to having people need an alignment. I wonder if the last time I drove through needed an alignment...it isn't cheap ($100) - especially being on a fixed income. Just thought you'd like to know. More

Kim is awesome! They are fast and friendly. Love that I can schedule my appointments on line. Love that they wash my filthy truck. Thanks! can schedule my appointments on line. Love that they wash my filthy truck. Thanks! More