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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.7
1,389 Reviews

1,389 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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June 27, 2020

We come are so pleased with Gordon Boucher. We have purchased several vehicles and the service dept has been very good. Everyone is always very nice More

by LISA.RETZLAFF11
Recommend Dealer
Yes
Employees Worked With
I’m sorry I forgot the name but I was very very satisfied with everything. Gordon Boucher all the way!!!!!
Aug 20, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the review and kind words, Lisa!

June 26, 2020

Expedition detail - Excellent job and much appreciated!! Conner did a amazing job on our expedition detail, it looks better than showroom floor level!! My wife was thoroughly impressed, she did let anyone ri More

by wlrllc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

It was our pleasure! Please reach out if there is anything else we an assist you with in the future!

June 26, 2020

Mirror Repair Brought the car in for an estimate, given a price. After bringing it in for service, the tech decided it would take double the time to do the work fro More

by MIKEBURZLAFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Aug 20, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for sharing, Mike!

June 26, 2020

Mediocre at best! We arrived on time for our appointment and were basically ignored for over 15 minutes until our salesman popped in to see us. When we called to make o More

by TNTGREENWOOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zeke Heyse
Jul 09, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for bringing this to our attention. We are very disappointed to hear about the situation you have described. Unfortunately, we are unable to find your name in our system to contact you directly. At your earliest convenience, please reach out to our General Manager, Chris Flynn, at 262-338-3379 so we can go the extra mile and make things right. We hope to hear from you soon.

June 26, 2020

They listened to what I wanted and did what I needed. I had body work done and didn’t want the wash after my service. More

by linton5555
Recommend Dealer
Yes
Employees Worked With
Neal Crass
Aug 20, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for sharing! We are glad you had a positive experience with us!

June 26, 2020

We had multiple repairs done on the same day. Work was completed in the time frame promised. Service department took great care of our vehicle from start to finish. Our service advisor, Angi, was very h More

by KEITH D
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Aug 20, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for sharing, Keith!

June 26, 2020

Always appreciate the help getting my vehicle and my families vehicles serviced! Always greeted with a smile and done in a timely manner! Thanks Angie! More

by ZHIZ5678
Recommend Dealer
Yes
Employees Worked With
Jack, Angie Heyse
Aug 20, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the review!

June 22, 2020

Had everything done when it was promised Tires were mounted and balanced and put on truck when oil change and tire rotation was done no issues or problems with the service department More

by dicker1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eugene Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Zarling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik Johnson, Stephanie Turner, Ken Braun
Aug 20, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the 5-star service review!

June 18, 2020

detailing I brought in car with-what I had been told was- solidified concrete dust on the lower half. Brandon did a fantastic cleaning of it all. It is absol More

by PALMSTEINMJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
June 18, 2020

The service department was good to me Barb will the reason I will go back to their shop because she showed that she cares about the customer More

by latter070183@hotmail.com
Recommend Dealer
Yes
Employees Worked With
Barb Sauer
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