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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.7
1,415 Reviews

1,415 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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June 26, 2020

We had multiple repairs done on the same day. Work was completed in the time frame promised. Service department took great care of our vehicle from start to finish. Our service advisor, Angi, was very h More

by KEITH D
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Aug 20, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for sharing, Keith!

June 26, 2020

Always appreciate the help getting my vehicle and my families vehicles serviced! Always greeted with a smile and done in a timely manner! Thanks Angie! More

by ZHIZ5678
Recommend Dealer
Yes
Employees Worked With
Jack, Angie Heyse
Aug 20, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the review!

June 26, 2020

Expedition detail - Excellent job and much appreciated!! Conner did a amazing job on our expedition detail, it looks better than showroom floor level!! My wife was thoroughly impressed, she did let anyone ri More

by wlrllc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

It was our pleasure! Please reach out if there is anything else we an assist you with in the future!

June 22, 2020

Had everything done when it was promised Tires were mounted and balanced and put on truck when oil change and tire rotation was done no issues or problems with the service department More

by dicker1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eugene Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Zarling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik Johnson, Stephanie Turner, Ken Braun
Aug 20, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the 5-star service review!

June 18, 2020

The service department was good to me Barb will the reason I will go back to their shop because she showed that she cares about the customer More

by latter070183@hotmail.com
Recommend Dealer
Yes
Employees Worked With
Barb Sauer
June 18, 2020

detailing I brought in car with-what I had been told was- solidified concrete dust on the lower half. Brandon did a fantastic cleaning of it all. It is absol More

by PALMSTEINMJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
June 16, 2020

Kim Gonzalez was amazing. She is extremely knowledgeable. She took the time to explain things. I would recommend contacting her if you need assistance. She also gave me her business card so I can call her d More

by RCMEYER4
Recommend Dealer
Yes
Employees Worked With
Kim Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2020

The work was prompt and efficient. People were friendly. Price was reasonable and we could see they used protection against the spread of covid 19 More

by BGERKHARDT
Recommend Dealer
Yes
Employees Worked With
Bill humpal, Ken Braun , Barb Sauer
June 15, 2020

They don’t know me. Consequently they don’t value me I have purchased 3 new cars from Boucher dealerships in the last 7 years. Because of my poor service experience with your service department, this wil More

by AUING
Recommend Dealer
No
Jun 25, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your feedback. We're sorry to hear you have not had positive experiences with our Service Department. We would like the opportunity to learn more about your specific situation and make things right. Please reach out to our Service Manager, Ken Braun, at 262-338-3379. We hope to hear from you soon.

June 12, 2020

Service Dept. appt. My experience in the Service Department was terrific. My vehicle was there for the "works" pkg...and one other concern. Kim was the service writer who More

by PSPREDHEAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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