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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.7
1,351 Reviews

1,351 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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October 23, 2022

I was able to get in for an oil change/tune up on short notice. Appreciated the 2-way shuttle to/from my apartment while I waited. Angie is great! (service dept) More

by ROCKINSCOTT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Oct 23, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the great review. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help.

October 23, 2022

Very good service although it did take a bit longer than I was told originally. More

by BKLOTZ6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Oct 24, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

October 22, 2022

Excellent service, very good advise. Fair pricing for service provided. Very friendly and informative staff. All services that were recommended were discussed. All services necessary, we More

by jbaasch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Oct 23, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for the five-star review. We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else.

October 21, 2022

Its hard to recommend the service department, when the problem exists. I would recommend working with Angie. When I was going to trade my vehicle in, (same dealership) the person test driving the truck More

by JPHATTORI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angie Heyse
Oct 26, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Give us a call to discuss this further. Joe Hohmann, Service Manager 262-338-3379

October 18, 2022

Service advisor didn’t listen, tried to upswell, tire pressure not balanced when returned, wrong report attached to paperwork More

by super3mom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angie Heyse
Oct 22, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to give us a call to discuss further or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joe Hohmann, Service Manager 262-338-3379

October 17, 2022

Was a very efficient service experience. Monica was polite, thorough and helpful. Good experience all around. More

by KEVINJNEUGENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica
Oct 18, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you, Kevin, for choosing Gordie Boucher Ford Lincoln of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 15, 2022

Everything was done as promised, No complaints here. I will definitely recommend and use again. More

by GEORGEGEIB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else.

October 15, 2022

Although it took a while to solve the problem with my truck, I was kept informed and treated very well. Ultimately the problem was solved and fixed to my satisfaction. More

by dschnell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon!

October 11, 2022

Competitive pricing, good mechanics, trustworthy technicians, friendly staff, convenient location, and overall great experience. Will always go back for service. More

by PETERKRUSCHEL1
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Oct 11, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Peter, Thank you for taking the time to share your feedback with us. Angie and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Nov 11, 2022 -

PETERKRUSCHEL1 responded

Mr. Zieja reached out to me on 11/5 to apologize for what happened and reported that he tried repeatedly to get in touch with me on the afternoon and early evening of 11/3 to tell me that mt car was ready for pickup. I have no record of his attempts whether by phone, message or email. The only phone calls I do have a record of were Mr.Zieja's call to say that the service department recommended transmission service and wheel alignment. Mr. Zieja offered a free oil change in the future when he called on 11/5. I accepted.

October 06, 2022

thank you for the getting our car in and back on the road appreciate it. More

by cjlahtida
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angie Heyse
Oct 07, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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