Gordie Boucher Ford Lincoln of West Bend - Service Center

This dealership I go out of my way to get service. They have great customer service, refreshments and snacks while you wait and a very nice work area or relax area with TV, your choice. They will They have great customer service, refreshments and snacks while you wait and a very nice work area or relax area with TV, your choice. They will also rent you a car from right there if needed or offer a complimentary ride home and pick up when car is ready More

This is my second time At Gordie Boucher. . It’s a very clean and well-managed Service department. The Staff is polite and friendly. . It’s a very clean and well-managed Service department. The Staff is polite and friendly. More

Everyone we worked with were very friendly and willing to help us get the right vehicle for our needs help us get the right vehicle for our needs More

The service team did an outstanding job on a variety of issues on my Expedition. Jacob stayed in touch regularly on a 7 day project. issues on my Expedition. Jacob stayed in touch regularly on a 7 day project. More

I thought the video that was sent to me after repair was a nice touch a nice touch More

John was great about keeping me informed about the progress and about any issues that arose. The dealership mechanics did install all the important parts back into vehicle, but didn't finish installin progress and about any issues that arose. The dealership mechanics did install all the important parts back into vehicle, but didn't finish installing the bottom cover of the engine compartment. Had to go back the next day to get the part installed. They got that installed in 15 minutes without an appointment. More

Friendly people every time I go or talk to one of the employees there in service or parts department. employees there in service or parts department. More

Monica Dewey spent extra time making sure my questions were answered regarding servicing my Plug in hybrid battery. Eugene Sanchez showed me new electric vehicles and explained features, cost and financ were answered regarding servicing my Plug in hybrid battery. Eugene Sanchez showed me new electric vehicles and explained features, cost and financing. It was a pleasure to work with both of them. More

Very good service even though I didn’t have an appointment they got me in and done appointment they got me in and done More

Terrible service. Ignore's my phone calls and put me on hold for 10 minutes. Horrible customer service. Ignore's my phone calls and put me on hold for 10 minutes. Horrible customer service. More