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Gordie Boucher Ford of Kenosha

Kenosha, WI

4.7
2,411 Reviews
At Gordie Boucher Ford, customer satisfaction is our top priority. Our dealership is consistently recognized for our exceptional service, honest sales, and a hassle-free car-buying experience. Whether you're shopping for a new Ford, a reliable used vehicle, or need trusted Ford service and repairs, our experienced team is here to help. We’re committed to providing accurate, up-to-date information on all our Ford cars, trucks, and SUVs, both online and in-store. That’s why so many customers searching for the best Ford dealer near me or top-reviewed Ford dealership in Wisconsin choose Gordie Boucher Ford. Have a question or need more details? Contact us today—our friendly staff is ready to assist you quickly and professionally. We look forward to welcoming you to the Boucher family!
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7820 120th Ave

Kenosha, WI

53142

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Showing 2,411 reviews

November 17, 2020

Great job! Very good service! Communication is great. Very friendly and was treated like family. I will definitely purchase again and service my vehicles here. More

by FLATRED46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley Van Buren, Danny Rivera
Nov 18, 2020 -

Gordie Boucher Ford of Kenosha responded

Thank you for the review!

November 17, 2020

Great service starting with driving up and made to feel that my business matters especially when I was greeted in the door to the cashier More

by chieface363
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haley Van Buren
Nov 17, 2020 -

Gordie Boucher Ford of Kenosha responded

Thank you for the positive reveiw!

November 17, 2020

Saw a car on line through carfax and dealer contacted me right away and within 3 hours had purchased the listed car at the dealership. All staff were very professional and we felt we were treated like fami More

by WILLIAM_SUCH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Verhagen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2020 -

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful review, William!

November 16, 2020

These folks are friendly and professional. It’s not easy for me to trust dealership service departments, but after a couple visits (one for major transmission surgery- successful), I feel good about bringin More

by Mule
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2020 -

Gordie Boucher Ford of Kenosha responded

Thanks for sharing!

November 16, 2020

I came in for an oil change. My service was fast and the report was detailed. It was a good experience. I was able to work in your waiting room, with your internet. More

by lennienelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haley Van Buren
Nov 17, 2020 -

Gordie Boucher Ford of Kenosha responded

We are glad you had a comfortable visit with us while waiting for your vehicle to be serviced!

November 13, 2020

Went in to look at a used vehicle and ended up buying new. The sales team provided a safe, pleasant, honest, professional and low-stress buying experience. Everyone on the team contributed to the best ca More

by ROB.OCONNOR1789
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Verhagen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Gordie Boucher Ford of Kenosha responded

Congrats on your new ride! We are thrilled you enjoyed your buying experience here at Boucher!

November 13, 2020

Service department showed an extreme lack of interest in checking me in. Most appeared to avoid eye contact and although they were not on the phone and did not have customers at their desk, did not greet me More

by Not Pleased
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Yager
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry
Nov 18, 2020 -

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback. We pride ourselves on our customer service, so it's disheartening to hear you have had a poor experience. We'd like to go the extra mile and make things right but we are unable to find your name in our system to contact you directly. Please contact our Service Manager, Belal Barakat, at 262-697-0700 so we can address your concerns.

November 11, 2020

Took too long with way too many "actors". No one could give you a straight answer - someone else always come in and then the question was never really answered. Why wait til the end to talk cost of extend More

by JOSIEN47
Friendliness
Recommend Dealer
Yes
Employees Worked With
Scott Verhagen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2020 -

Gordie Boucher Ford of Kenosha responded

Josie - we are disappointed to hear you were not satisfied with your visit. Please reach out to our General Sales Manager, Sal Pappalardo, at 262-697-0700 so we can discuss this situation further.

November 10, 2020

The dealership is still amazing but to far to go back and forth. This time my experience wasn’t as smooth as it should of been. More

by EENER692000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tristen Cairo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Pappalardo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2020 -

Gordie Boucher Ford of Kenosha responded

Eener, thank you for taking the time to leave this review. We would like the opportunity to further inquire as to what did not go smoothly during your visit. Please reach out to our General Manager, Sal Pappalardo, at 262-697-0700 - we hope to hear from you soon.

November 10, 2020

The kept me informed along the way on what was happening with my car. Great place to get your car serviced or repaired. Very Friendly. More

by STAYLOR17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry
Nov 18, 2020 -

Gordie Boucher Ford of Kenosha responded

Thank you for the positive review!

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