Gordie Boucher Ford of Kenosha

Love Ford. This dealership is only about numbers and pushing you in and out without any communication. They could care less the quality of service and the lev This dealership is only about numbers and pushing you in and out without any communication. They could care less the quality of service and the level of disregard reaches new levels of any company I have ever dealt with, avoid at all cost. Endless calls being put on hold for 15-30 minutes only to have to hang up. Zero willingness to correct their mistakes. A very poorly managed service department that really doesn't care about customer service, or the simplest of task and doing things right. RUN.............. More

Bad service. Left the drain plug loose leaked oil on driveway. Had to take it back. This wasn't the first time that I had to take it back to get something done ri Left the drain plug loose leaked oil on driveway. Had to take it back. This wasn't the first time that I had to take it back to get something done right. Would not recommend them anymore. The service department keeps disappointing me. I WILL FIND A NEW PLACE TO GET SERVICE. THEY HAVE HAD THERE LAST CHANCE. More

UPDATE The dealer reached out to resolve my issue. They agreed to discount my service in compensation for my time. I have adjusted my rating to three stars which could be improved again once I see mor They agreed to discount my service in compensation for my time. I have adjusted my rating to three stars which could be improved again once I see more timely service. INITIAL REVIEW This dealership frequently struggles to complete service on time. This week I brought my vehicle in for an appointment to look at the auto restart that was malfunctioning and put some tires on that were pre-ordered. After the first day nothing was done. Not even the tires. On the follow-up appointment all the work was done. However, at the end of the day I could not get my vehicle because your system would not accept my credit card payment. Sydney took my payment over the phone several times. Each time the system told her the address was incorrect. I followed up with Chase Bank. They said that Chase approved every payment that was submitted. Your system within a few seconds of each payment reversed the transaction. The end result is that I was not able to get my vehicle when I had asked for it at the beginning of the day. We had plans that evening that we had to adjust because of this inconvenience. You guys really need to figure this out. More

I had a great experience working with Joe Conforti when I purchased 13 vehicles for our fleet. Everything worked seamlessly. Boucher Ford delivered all 13 new Explorers and picked up the 13 vehicles we trade purchased 13 vehicles for our fleet. Everything worked seamlessly. Boucher Ford delivered all 13 new Explorers and picked up the 13 vehicles we traded in. They were on time Abe very helpful walking us through the new Explorers. More

I was extremely impressed with the level of service and skill of the two staff members who took care of my car issues. Sydney Weinfurter and Nicholas Hairrell were the best team I could want to provide ex skill of the two staff members who took care of my car issues. Sydney Weinfurter and Nicholas Hairrell were the best team I could want to provide excellent customer service. Sydney was always friendly and helpful when we spoke. She kept me well informed on the issues and progress. Nick thought ahead to help facilitate solving a challenging and unusual issue. His brainstorming on the first day helped get my car repaired and ready to go smoothly. Many thanks to these two professionals for the excellent customer service! More

Jessica and the team were very clear on the work being done on my car. They were upfront with the price and even provided a video showing what was done on the car. This dealership is fantastic! done on my car. They were upfront with the price and even provided a video showing what was done on the car. This dealership is fantastic! More

Awesome service, polite, and quick with my recall issue. I will go back again soon! I will go back again soon! More

Professional and personal service. Completed service promptly with excellent explanation. Service was very economical and fair. Completed service promptly with excellent explanation. Service was very economical and fair. More

I've bought 2 cars from this dealership and they always tried to make sure I was happy and if something wasn't quite right, they did what they could to correct it. tried to make sure I was happy and if something wasn't quite right, they did what they could to correct it. More

I thought Scott was awesome to work with. Cool, calm, collected, and very personable. I didn’t feel haggled on price and it was an easy car buying process. I would definitely consider buying Cool, calm, collected, and very personable. I didn’t feel haggled on price and it was an easy car buying process. I would definitely consider buying another vehicle here down the road. More