Gordie Boucher Ford of Kenosha

David is exceptionally customer service oriented. He was my service Department contact previously for maintenance on the Ford Explorer as well. He gives excellent updates and kept me well informed on both o my service Department contact previously for maintenance on the Ford Explorer as well. He gives excellent updates and kept me well informed on both occasions. He made sure that I understood what was done and associated costs as well as service that will be needed in the upcoming months. He is very thorough, conscientious, personable as well as polite. It was really a pleasure to work with him. Overall friendly staff, clean waiting area with free coffee and a timely shuttle back home and pick up. More

The Service Tech was very knowledgeable in answering any questions I had. The Boucher employees have always been very friendly whenever I have been to the dealership. questions I had. The Boucher employees have always been very friendly whenever I have been to the dealership. More

Good communication of vehicle status throughout the service I had. Everyone is also Very friendly service I had. Everyone is also Very friendly More

Service Tech was honest and very understanding. Spent time in reviewing the problem. We even went for a .10 minute test drive. time in reviewing the problem. We even went for a .10 minute test drive. More

They were personable when I picked up my vehicle, but I have to say I was disappointed to see only one auto tech wearing a mask. have to say I was disappointed to see only one auto tech wearing a mask. More

Employees were nice, got me in for my on time scheduled appointment. Only con someone in the shop got a oil stain on my seat. appointment. Only con someone in the shop got a oil stain on my seat. More

My tire light was on when took car in for the “works oil change” service person told me they would air up tires. Light was still on was told by service may take few days for light to go off. Had a friend ch change” service person told me they would air up tires. Light was still on was told by service may take few days for light to go off. Had a friend check tires only 28 in tires added air, light went off immediately. Friend checked anti freeze and windshield wiper fluid both low did not fill. Paid to have cabin filter changed wondering if they even changed the oil or cabin filter!? Charged $120.00 for poor service!! Can’t even put air in the tires. Will never go back to Geordie Boucher again. More

2nd truck I have bought from Sanford. I live 50 min. away, Sanford brought my trade in home so I could unload tools and bought us tamales for lunch. Came back 2nd time because had issue with brakes had away, Sanford brought my trade in home so I could unload tools and bought us tamales for lunch. Came back 2nd time because had issue with brakes had them repaired and returned truck to house. Probably just wanted to go back to great tamale place. but still great service. Joe in financial does good job on warranty . Ross up front on trades. Sal big pain but can look past, just kidding. expect more tamales Sanford. More

From the first smile I received when I pulled in until the smile I received when I pulled out, a great experience. the smile I received when I pulled out, a great experience. More

Sanford made us feel comfortable and welcome the moment we arrived at the dealership. He is a genuine and caring individual. He helped me through the whole process of ordering and purchasing a new Maverick we arrived at the dealership. He is a genuine and caring individual. He helped me through the whole process of ordering and purchasing a new Maverick. Thank you Sanford! More