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Gordie Boucher Ford of Kenosha - Service Center

Kenosha, WI

4.6
1,405 Reviews

1,405 Reviews of Gordie Boucher Ford of Kenosha - Service Center

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September 05, 2025

We’re on time and provided feedback on the progress of the work being completed. They were very thorough and did a great job! More

by MARSHALL80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford of Kenosha. We look forward to having you as one of our valued customers for many more years to come! Belal Barakat Service Manager 262-697-0700

September 05, 2025

Very Satisfied! Barb is terrific. Whole service team top notch. Everyone there is very friendly. Thank u More

by rweiss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eljiah Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Derose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford of Kenosha to be a positive one. Please don't hesitate to reach out if you need anything else. Belal Barakat Service Manager 262-697-0700

September 05, 2025

Rebecca Miller provided exceptional customer service to us. She kept us updated on progress. She arranged for a loaner vehicle while the truck was being serviced. More

by WVOGEL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diesel mechanic Todd provided outstanding service and took the time to provide tips and recommendations maintain our F350. We live in northern Wisconsin and it’s worth the drive to have Todd work on our truck.
Sep 05, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Belal Barakat Service Manager 262-697-0700

September 05, 2025

My first time at your dealership and I was pleasantly surprised very clean and professional staff that took care of my oil change , I hope they can find out more and repair my intermittent transmission s More

by Dru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Belal Barakat Service Manager 262-697-0700

September 05, 2025

Bradford is an exemplary employee/case worker; he kept me up-to-date on events happening with my vehicle, and actively wants to give me the best service possible! He made me want to not only return the first More

by trippez812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Eckman
Sep 05, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Belal Barakat Service Manager 262-697-0700

September 04, 2025

Friendly, informative, my issue was not straightforward and Mike kept me appraised the entire time. His tech found the faulty sensor and then tried to fix the problem before getting the new sensor, I appre More

by tourneymanbrad
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Yager
Sep 04, 2025 -

Gordie Boucher Ford of Kenosha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Kenosha! Belal Barakat Service Manager 262-697-0700

September 02, 2025

Friendly clean, wonderful people great service quick service easy to find great hours great water More

by Rocky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Beesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew awesome person
Sep 04, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for your wonderful feedback! We’re so glad to hear that you enjoyed the friendly staff, clean facility, and quick service here at Gordie Boucher Ford of Kenosha. Convenience matters, and we’re happy you found our location easy to get to, with great hours, hospitality & even down to the water! We truly appreciate your support and look forward to providing you with the same great service on every visit. Sal Pappalardo General Manager

September 02, 2025

Beyond wonderful service, all the staff are very helpful and friendly. Highly recommended them. Quick service and wonderful for a turnaround time. More

by THOMAS.PASCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Belal Barakat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Garay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Trimmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Derose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Belisle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2025 -

Gordie Boucher Ford of Kenosha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Belal Barakat Service Manager 262-697-0700

August 31, 2025

The dealership dealt with my concern and corrected it very quickly and professionally as they always do. More

by BillP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Burges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for your review! We’re glad to hear that the team at Gordie Boucher Ford of Kenosha was able to address your concern quickly and professionally. Providing fast resolutions and dependable customer service is always our goal, and it’s great to know that we’ve consistently met your expectations. We appreciate your trust and look forward to continuing to serve you with the same level of care and professionalism on every visit. Sal Pappalardo General Manager

August 30, 2025

I would not recommend service! I picked up my truck after warranty work,oil pan replacement. Now there's a front end streerIing knock WTH. The technician also left the oil dipstick More

by stevemverheyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Belal Barakat
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Yager
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Pappalardo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback. We’re very sorry to hear about the issues you’ve experienced following your recent service visit at Gordie Boucher Ford of Kenosha. The concerns you’ve described including the steering knock, dipstick left out, oil levels, and your catalytic converter repair not meeting expectations are serious and do not reflect the standards of quality, safety, or attention to detail we hold our service team to. We understand how frustrating and concerning this must be after bringing your truck in for warranty work, and we want to make things right. We will have our management team reach out as soon as possible so we can review your repair order in detail, address these concerns immediately, and restore your confidence in our dealership. Sal Pappalardo General Manager

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