Gordie Boucher Ford of Kenosha - Service Center

The service on my vehicle was performed without any issue. The issue I have is that when I checked in I was asked if I have the Ford Pass Rewards, I said yes. NOTHING else was mentioned regarding using issue. The issue I have is that when I checked in I was asked if I have the Ford Pass Rewards, I said yes. NOTHING else was mentioned regarding using my accumulated points to pay for my services. The comment “ would you like to use your reward points for this visit” should have been asked. It was not. When the girl who checked me in brought me my paperwork for the work that was done she told me where my bronco was and that it was finished. I asked for the receipt so I could pay and that is when she told me she used my points. I told her I was saving those. Her comment was well you’ll have more oil changes to build up more points. Not happy. So explain to me how 15,398 points can be used without consent. And I only earned 729 points for the services performed. That means at the minimum I would have to have 21 oil changes and tire rotations to make up for the points she used without asking me. Had she asked me I would have said no because I am saving them. I was happy with my service not her and I wonder how many other people this has happened to because she didn’t appear to realize what she did was wrong. I should have told her to cancel out her transaction and that I was going to pay for it but I just left because I couldn’t believe it happened. More

They were courteous and pleasant. Kept me in the loop of the process of my oil change. Kept me in the loop of the process of my oil change. More

Michael in service is very good at his job. He cares about his customers period. He cares about his customers period. More

Great staff and service! ! Comfortable and clean waiting area. Appreciate their help in explaining services completed and available ! Comfortable and clean waiting area. Appreciate their help in explaining services completed and available More

Service was fast and very well managed. All personnel were very courteous. Finished sooner than expected, All personnel were very courteous. Finished sooner than expected, More

Brad is always the most helpful and gets us in for all our service needs He explains everything our service needs He explains everything More

Mike was very good even though I waited longer than a hour. Service was good hour. Service was good More

Best place to get service or buy a vehicle! Great staff ! Recommend them to anyone. Great staff ! Recommend them to anyone. More

I have purchased 3 Vehicles from Ford of Kenosha and I would go back for my next ford. would go back for my next ford. More

Work was performed quickly and efficiently. Bradford did a good job of communicating with me as to what work was being performed and how they were progressing towards completion. Bradford did a good job of communicating with me as to what work was being performed and how they were progressing towards completion. More