Gordie Boucher Ford of Kenosha - Service Center

Mike in service handled my check in and recall in a very timely manner as always timely manner as always More

Jessica was fantastic! ! She was friendly, knowledgeable and did a great job of keeping me posted on status. ! She was friendly, knowledgeable and did a great job of keeping me posted on status. More

Awesome Experience with Gordie Boucher Ford, Our Salesman was Excellent, knowledgeable, and made the buying experience easy!! Would highly recommend this dealership when looking for a new vehicle. was Excellent, knowledgeable, and made the buying experience easy!! Would highly recommend this dealership when looking for a new vehicle. More

I was told it would only take a couple of days and it took a week and a half. When I asked (again) if they checked the computer, the response was “specifically what are they checking the computer for?”. took a week and a half. When I asked (again) if they checked the computer, the response was “specifically what are they checking the computer for?”. I was really upset about that question because we had discussed all of that when I dropped the car off, which meant I wasn’t being heard and it would not have been checked if I didn’t bring it up again. The worst part, is the problems all still exist after the return of my car. This will be the last car I buy from this dealership More

Our only contact was with Denise who did a thorough job in the service department. She even called the next day to answer a voicemail from my husband. in the service department. She even called the next day to answer a voicemail from my husband. More

The Service Dept. representative, Brad was beyond great during my interaction with him. Brad was very helpful, transparent, and provided updates throughout the proces representative, Brad was beyond great during my interaction with him. Brad was very helpful, transparent, and provided updates throughout the process as my vehicle needed a relatively lengthy service. No complaints. More

They were unable to fix the problem because they couldn’t find the problem. My heat isn’t working properly find the problem. My heat isn’t working properly More

Oil change takes too long. I was there for over an hour. If customers have to schedule an appointment, it should be faster than a 15 min lube shop. People are great but time is I was there for over an hour. If customers have to schedule an appointment, it should be faster than a 15 min lube shop. People are great but time is excessive. More

Great Customer Service. They take great care of you. I would take my vehicles to them for service. They take great care of you. I would take my vehicles to them for service. More

I made a mistake and scheduled a February appointment. The got the job done anyways. The got the job done anyways. More