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Gordie Boucher Ford of Menomonee Falls - Service Center

Menomonee Falls, WI

4.5
1,007 Reviews

1,007 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center

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June 16, 2024

Excellent work completed and thorough explanation of work performed. Received status updates and even offer to deliver vehicle to my home. More

by ALLEN.SALESKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Hienz
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2024

Had airbags replaced came to house friendly fast service and very polite and reassuring on his skills More

by Dragonflyjoy13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Airbag service
June 13, 2024

Robrt was courteous and got my issue resolved. Used shuttle service to and from and that was a good perk. More

by camel0915
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hassell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Pleugers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Milan Fridl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Samp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrianna Mayen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Hoeller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Kerby
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Hienz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Robert and the team met your expectations. Thank you again for choosing Gordie Boucher Ford of Menomonee Falls, we look forward to having you as one of our valued customers for many more years to come! Alex Hienz Service Manager 262-225-9010

June 11, 2024

Great people to work with. Very responsive when getting in for repairs. Would recommend to others. More

by mnrenard1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for choosing Gordie Boucher Ford of Menomonee Falls. Your feedback and rating mean a lot to us. We're glad Robert was able to help, and we hope to see you again! Alex Hienz Service Manager 262-225-9010

June 08, 2024

Top notch! The valet service is fantastic. Fast and so courteous, The video was very useful. Professional, well-explained. Bob was thorough, patient, profession More

by jravely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Hienz Service Manager 262-225-9010

June 04, 2024

They got my car in without a appointment l. and got it back in 4 days. I wish they would have let me know the status of my car. Waiting for a part. I had a rental and needed figure out if I n More

by josterme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
3.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Schiewe
3.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Pleugers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Kerby
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Hienz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your feedback. We sincerely value your business and look forward to your next visit. Alex Hienz Service Manager 262-225-9010

June 03, 2024

Great service. Excellent customer service. The pickup driver was excellent. He was engaging, kind, and made the ride easy. More

by TO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kerby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Alex Hienz Service Manager 262-225-9010

June 01, 2024

First time there,layout was a bit confusing but everyone was helpful and Bob was fair with the final charge I will be back More

by RKNCCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford of Menomonee Falls to be a positive one. Please don't hesitate to reach out if you need anything else. Alex Hienz Service Manager 262-225-9010

May 27, 2024

Loving my new truck so far. I have started to customize it, lots more to do. More

by MWAJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Schwister
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Schwister
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Hassell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Alex Hienz Service Manager 262-225-9010

May 26, 2024

Katie Kirby has put so much effort into resolving some issues that I had with extended warranty. She has gone on and above the call of duty to get the best service for my vehicle. She is a hard worker and More

by Todd Beale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kerby
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Alex Hienz Service Manager 262-225-9010

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