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Gordie Boucher Ford of Menomonee Falls - Service Center

Menomonee Falls, WI

4.5
1,116 Reviews
Call Service Center (262) 415-2436

1,116 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center

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May 01, 2025

Antonio was very helpful and kept us updated. Love the video clips as well. Thanks More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio
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May 01, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

John, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford of Menomonee Falls. We look forward to having you as a valued customer for many years to come! Alex Hienz Service Manager 262-225-9010

April 30, 2025

Installed 4 new tires which were the wrong size for this vehicle and sent me on my way. It has been two days since reporting this and I don't have the correct tires. I call them, they don't call me. More

by kroy2
Recommend Dealer
No
Employees Worked With
Angelo
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Apr 30, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Hello Kroy: We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Alex Hienz Service Manager 262-225-9010

April 29, 2025

Everyone was helpful. No stress and very professional Everyone was very helpful, professional. There was no stress and they took care of everything. Would definitely work More

by Service@direcmachinetool.com
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Krueger
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Apr 29, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Alex Hienz Service Manager 262-225-9010

April 25, 2025

Did not show up at the scheduled time, did not have parts needed, came back unannounced even though i told him I have a newborn More

by Kateleaston
Recommend Dealer
No
Employees Worked With
Ricky
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Apr 26, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Kate, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Alex Hienz Service Manager 262-225-9010

April 23, 2025

I continue to be a return customer because I always get treated well and my truck is properly taken care of More

by STEPHANIE83
Recommend Dealer
Yes
Employees Worked With
Angelo/Katie
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Apr 23, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Alex Hienz Service Manager 262-225-9010

April 16, 2025

Thank you coming out my home! ! I appreciate your promptness, knowledge and professionalism since we purchased this vehicle More

by Vpaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon! Alex Hienz Service Manager 262-225-9010

April 16, 2025

Robert was prompt in his communication and explained all of the work performed thoroughly and completely. The tech did a great job servicing my Expedition and fixed a number of issues overlooked by another More

by MATTHEWNWALTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Hienz Service Manager 262-225-9010

April 05, 2025

Robert was very kind, honest , knowledgeable and professional. I like working with him and have for years. More

by TNORMAN4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Alex Hienz Service Manager 262-225-9010

April 03, 2025

Absolutely awesome friendly and it’s so cool that they sent a video of what they were doing under the hood of my car. I loved it. More

by ELAINEDMCCARTY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Errick Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : My mechanic
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Apr 03, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for choosing Gordie Boucher Ford of Menomonee Falls. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Alex Hienz Service Manager 262-225-9010

April 02, 2025

The salespoeple are great to work with. However, pricing is higher than other Ford dealers in the area. More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Knabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford of Menomonee Falls. Alex Hienz Service Manager 262-225-9010

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