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Gordie Boucher Ford of Menomonee Falls - Service Center

Menomonee Falls, WI

4.5
1,164 Reviews
Call Service Center (262) 415-2436

1,164 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center

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August 26, 2025

Customers outstanding my son want to buying my grandson a small car I do recommend to come there I going to helping him getting for my own grandson My son and wife there live out in BrownDear More

by Denise.banks1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Baackes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Cesar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Alex Hienz Service Manager 262-225-9010

August 25, 2025

Appreciate the helpful advice. Everyone was super nice! No problems when checking in and out. More

by Doc_k86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelo
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Aug 25, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford of Menomonee Falls. Alex Hienz Service Manager 262-225-9010

August 20, 2025

Very helpful staff, timely service, and resolved our concerns with the manufacturers recall. We use this dealership consistently and they have a great staff. More

by JR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelo
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Aug 20, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Hienz Service Manager 262-225-9010

August 11, 2025

She didn't know what she was doing. No follow up. Poor customer service...again. Alicia Bey More

by KMTJMT
Recommend Dealer
No
Employees Worked With
Alicia Bey
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Aug 15, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Alex Hienz Service Manager 262-225-9010

August 06, 2025

Patient and somewhat accomadeting They did what I asked of them and had patience in the process More

by JEFF.BAKER
Recommend Dealer
Yes
Employees Worked With
Zach and Jason
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Aug 06, 2025 -

JEFF.BAKER responded

Patient and somewhat accommodating. They did what I asked of them and had patience in the process

Aug 06, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford of Menomonee Falls. Alex Hienz Service Manager 262-225-9010

August 03, 2025

Like the door to door service, the video explaining issues. Follow up and promptness of getting and returning car More

by Janea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Errick Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Driver was very nice
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Aug 03, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for choosing Gordie Boucher Ford of Menomonee Falls. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Alex Hienz Service Manager 262-225-9010

July 31, 2025

They were very courteous, helpfully, and listened to my vehicle needs. The truck was fully prepped when I picked it up More

by DARRFINK
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Emil English
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Schwister
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Sandbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Menomonee Falls! Alex Hienz Service Manager 262-225-9010

July 29, 2025

Love the new dealership, state of the art and awesome alignment test when you drive in! Great service and communication by my service advisor. More

by Melinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Cesar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Alex Hienz Service Manager 262-225-9010

July 29, 2025

Robert is honest and tries to work with you for the best possible solution to the repair. I trust Robert. As far as the dealership itself - I am on the fence about this dealership. More

by L.KNUETTEL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
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Jul 29, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Menomonee Falls! Alex Hienz Service Manager 262-225-9010

July 29, 2025

I have been a regular customer of Boucher for many years. Service as well as purchasing cars. I have never been disappointed. Great people, great service. More

by joehelm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jubran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2025 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford of Menomonee Falls. Alex Hienz Service Manager 262-225-9010

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