Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Gordie Boucher Ford of Menomonee Falls - Service Center
Menomonee Falls, WI
996 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
996 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center
Sort by
May 24, 2024
It took 3 service appointments to repair and reset my electrical warning. I question why I needed to replace an alternator on my 2031 vehicle. When I arrived to pick up my vehicle, Katie accused me of po electrical warning. I question why I needed to replace an alternator on my 2031 vehicle. When I arrived to pick up my vehicle, Katie accused me of pouring red wax on my battery. This did not appear on any of the repair videos. The hood of my vehicle was not opened after my last oil change at Boucher. A service mgr who didn’t give me his name said he would speak with the mechanic and contact me the next day. I am still waiting for his phone call. Due to Katie’s belligerent attitude and the lack of customer service Gordie Boucher has lost 2 customers. More
by AEL_BOB
Verified CustomerEmployees Worked With
Helpful May 21, 2024
The dealership is very easy to work with. I always work with Katie and she is fantastic! I always work with Katie and she is fantastic! More
by Tyler Cox
Employees Worked With
May 18, 2024
They performed a hundred point inspection, and gave us a fair price and description of all needed repairs. Great communication on status. fair price and description of all needed repairs. Great communication on status. More
by Michael.mcgeorge
Employees Worked With
May 16, 2024
I dropped off my car and was told that the work I requested can be done at the service center. After three weeks I was told the car was ready to be picked up. After paying for the service I requested requested can be done at the service center. After three weeks I was told the car was ready to be picked up. After paying for the service I requested I was surprised that nothing was done to the car. More
by J.damm2099
Employees Worked With
Mike Gregovich
May 02, 2024
My last visit for service many employees came in and out of the waiting area grabbing a coffee or just passing through. Not one person greeted me. Also when the work was done. On my ride home I smelled b of the waiting area grabbing a coffee or just passing through. Not one person greeted me. Also when the work was done. On my ride home I smelled burning oil. When I got home I pop the hood and saw oil residue on the fill receptacle and oil on top of the engine. These services are not cheap and have gone up in cost. If a technician spills oil while filling that should be cleaned before handling back to customer. Also there was no vehicle health check report like I usually get with the oil change package after my work has been done. More
by ROSE2917
May 01, 2024
I wanted to express my gratitude for Robert's outstanding service during the drop-off and pickup. His detailed work and friendly demeanor truly showcase his commitment and professionalism, giving me confiden service during the drop-off and pickup. His detailed work and friendly demeanor truly showcase his commitment and professionalism, giving me confidence in his character of the work completed. More
by Loomis
Employees Worked With
April 30, 2024
Boucher Ford is a dependable service provider. I will always take my Ford to be worked on at Gordie Boucher. I will always take my Ford to be worked on at Gordie Boucher. More
by mark-barb91
April 26, 2024
Robert is very professional Good communicator when problems arose. Listened to the concerns and followed up appropriately problems arose. Listened to the concerns and followed up appropriately More
by bajr18181
Employees Worked With
April 25, 2024
They were always good to work with when buying a new vehicle and took care of my service needs vehicle and took care of my service needs More
by Dean
