Gosch Ford Temecula - Service Center

I love Gosch Ford's service department. They take great care of my car, and me too. Joseph is a great service advisor. He keeps me well informed of what's going on with my car. I really They take great care of my car, and me too. Joseph is a great service advisor. He keeps me well informed of what's going on with my car. I really enjoy their pick up and delvery service. More

If you need quality help from a parts dept see my guy Hector. Always a pleasure. Hector. Always a pleasure. More

Excellent customer service. Courteous service representatives (especially Victor). Fast and hassle free servicing of my Ford Raptor that required new can phasers, which were in Courteous service representatives (especially Victor). Fast and hassle free servicing of my Ford Raptor that required new can phasers, which were in stock. More

Ramphis was excellent as usual! Great service, friendly, communicative and keeps me informed about my vehicle along the way. Great service, friendly, communicative and keeps me informed about my vehicle along the way. More

Top notch service team that always looks out for my best interest in a professional manner. interest in a professional manner. More

We had a great service experience from mobile pick up to consistent updates on repair status via phone and text. consistent updates on repair status via phone and text. More

After a poor experience with Ford's valet service and writing a negative review, Gosch Ford of Temecula, specifically Rachelle Long reached out and made it right. I wish other members of their team took writing a negative review, Gosch Ford of Temecula, specifically Rachelle Long reached out and made it right. I wish other members of their team took inspiration from her about fixing such simple problems. More

I would not bring my vehicle here for service unless you plan to be without your car for months. Brought my car in for service and after diagnosis, the team learned the my vehicle was under warranty and it plan to be without your car for months. Brought my car in for service and after diagnosis, the team learned the my vehicle was under warranty and it took over 2 months for them to do the repair. Every time I called to check in I received a voicemail with no call back until the next day, sometimes multiple days later. We were told multiple times we were better off taking our vehicle to the original dealer where the car was purchased… it’s a ford warranty and this is a ford dealer so I’m not sure why they would even tell us to take it elsewhere. Every week was a new excuse as to why work was not competed, missing paperwork, sick staff, no space in the bay, etc. Eventually we asked to speak with the manager and we were told to come in at 8 am to see her. We came exactly at 8am with our 4 month old baby and she did not come out of her office to meet with us. If a zero star was an option this dealers service department would receive it. How their service department has a 4.9 star rating is beyond me More

I’ve been wanting to find a new dealership for a while now for service. Definitely happy with my first experience and will be coming here from now on. now for service. Definitely happy with my first experience and will be coming here from now on. More

I had an appointment for smog on Monday; no one called me to let me know the smog person had called in sick. So I had to be rescheduled for Tuesday. to let me know the smog person had called in sick. So I had to be rescheduled for Tuesday. More