Gosch Ford Temecula - Service Center

Airbag replace Rachel always makes me feel welcome and takes care of everything I need whether it's a rental car l need of it l need to wait for my car. Rachel always makes me feel welcome and takes care of everything I need whether it's a rental car l need of it l need to wait for my car. More

Outstanding Service Department I brought my vehicle in for a couple recall issues. Kenn Olson assisted me and even told me about Ford extending my warranty to cover an additional is I brought my vehicle in for a couple recall issues. Kenn Olson assisted me and even told me about Ford extending my warranty to cover an additional issue. I wasn't aware that Ford would cover it, but Kenn assured me that Ford would make it right. Kenn new exactly what the issue was and how it affected my vehicle, and he took the time to explain how the fix would correct the problem. I had to return my car another day to get the work done, but Kenn stayed in communication with me throughout the process and even covered my rental car while my car was in the shop. I picked up the car today, and it's running better than ever. Thanks Ford and thanks Kenn for all your help. More

Great Customer Service I had an excellent experience with Erica in parts. She greeted me immediately and was extremely helpful. She also answered all of my questions and was I had an excellent experience with Erica in parts. She greeted me immediately and was extremely helpful. She also answered all of my questions and was super patient with me. More

Fast friendly check out! Your cashier Erica is amazing. She is a fine example of what an employee should be like. She has a fantastic smile and is very quick at the check out Your cashier Erica is amazing. She is a fine example of what an employee should be like. She has a fantastic smile and is very quick at the check out process. Thanks Erica! You made my day! More

Erica in Parts is amazing! Walked in bummed because my mirror decided to leave me. I was greeted by Erica, she helped me through my time of need and got me a new mirror and now Walked in bummed because my mirror decided to leave me. I was greeted by Erica, she helped me through my time of need and got me a new mirror and now I am happy. I really didnt like the old one anyways. She is warm, friendly and has an amazing smile! She totally made my day. She should go to dinner with me sometime :) More

Parts department I came into the parts department, was greeted by Erica. She was so friendly so upbeat. She was absolutely delightful to deal with. Made my experience I came into the parts department, was greeted by Erica. She was so friendly so upbeat. She was absolutely delightful to deal with. Made my experience so much better. Thank you! More

Great Service for Quick in and out Oil Change Made appointment for oil change only. Greated outside and made my way to my service advisor 'Jerry'. Jerry took care of everything and made sure my ol Made appointment for oil change only. Greated outside and made my way to my service advisor 'Jerry'. Jerry took care of everything and made sure my older (2013) vehicle was up to par upon completion of the service. Then upon check out, I contacted the wonderful, smiling and very personable Erica in the Parts Department. Erica was a charm to deal with and even though sometimes my service may take a while to complete, speaking with Erica at the end makes it all worth it! More

Good Customer Service Been to the dealership a few times now for service related issues and Samantha has always been so nice and helpful. Very professional & I'm always ha Been to the dealership a few times now for service related issues and Samantha has always been so nice and helpful. Very professional & I'm always happy to do business with her. More

parts great customer support Erica Is great always smiling and cheerful a great help! Very knowledgeable and is a Ford fan something I value in these days where it seems a lot of Erica Is great always smiling and cheerful a great help! Very knowledgeable and is a Ford fan something I value in these days where it seems a lot of dealer are dealer jumpers. Informative with just the right touch. Keith More

Service Staff are Great. Kenn Olson is made for customer service. He knows how to take care of his customers and it shows. He's always kind, courteous, and patient when chec Kenn Olson is made for customer service. He knows how to take care of his customers and it shows. He's always kind, courteous, and patient when checking you in. Hopefully the dealership appreciates how he represents the service department. I will keep coming to Gosch just because of this guy. I feel appreciated at Gosch service department. More