Grand Prairie Ford

Excellent Staff and Service! The staff was excellent! Ron Smith took care of us by getting us into the right vehicle. This is our 2nd purchase from this dealership. The staff was excellent! Ron Smith took care of us by getting us into the right vehicle. This is our 2nd purchase from this dealership. More

Perfect Tony Mathis and the Ford employees went above and beyond to get my family into a safe and affordable vehicle. While in our time of deciding Tony was s Tony Mathis and the Ford employees went above and beyond to get my family into a safe and affordable vehicle. While in our time of deciding Tony was sure to give us many options to choose from and walked us through everything from start to finish. I look forward to doing business with Tony and the crew again More

Easy as can be I hate car shopping. Jackie made it easy. Karla made the financial end quick and painless. We would definitely be back for our next purchase. I hate car shopping. Jackie made it easy. Karla made the financial end quick and painless. We would definitely be back for our next purchase. More

Bought a great truck Seamless buying experience. Outstanding customer service throughout the entire dealership. Brenda answered the phone at 8 am Wednesday morning and w Seamless buying experience. Outstanding customer service throughout the entire dealership. Brenda answered the phone at 8 am Wednesday morning and we set an appointment for 10am When I arrived I was greeted by Brenda and introduced to Jackie. He handled everything with exceptional professionalism More

Professional, Taken care of, Family Feel Went to take a look at used vehicles but came home with a new car that night. I appreciate doing business with y’all. Ron really took care of my famil Went to take a look at used vehicles but came home with a new car that night. I appreciate doing business with y’all. Ron really took care of my family and I. More

Great deal 2nd purchase here, another winner!Tony Mathis was able to make the deal go smoothly. Was in for service, left with a new truck! You will be happy to c 2nd purchase here, another winner!Tony Mathis was able to make the deal go smoothly. Was in for service, left with a new truck! You will be happy to come here. More

Great experience I worked with Josue and Ron. They made me feel comfortable and walked me through the car buying experience with care. Good people! And they followed I worked with Josue and Ron. They made me feel comfortable and walked me through the car buying experience with care. Good people! And they followed through! More

Great Sales Experience Friendly Salesman with very little pressure to buy. Minimum of back & forth between him and manager. Quickly got to my bottom line and wrapped up th Friendly Salesman with very little pressure to buy. Minimum of back & forth between him and manager. Quickly got to my bottom line and wrapped up the paperwork in a short amount of time. More

When you quote a price - honor it Make sure you ask if there are any hidden charges for what inventory they list online. There were. We asked and were told this would be worked out. It Make sure you ask if there are any hidden charges for what inventory they list online. There were. We asked and were told this would be worked out. It wasn't. They added near $1000 to price due to CPO that wasn't advertised. Upon further conversation we were told they wouldn't charge it but wouldn't add the warranty. Ok fair nuff... agreed upon. Then they tried to charge near $500 more than the advertised price I printed 2 hours before we drove over an hour to get to the store. Showed them the printout with notes taken from the internet mgr just a few hours before. Printout was time stamped. Told it was "yesterday's price" and we had to deal with it. It was printed out HOURS BEFORE. In short bait and switch. I have worked in this industry for some time and hate to hear how many dealerships have negative stigmas attached to them as they look to look to get one over on you. In an age where it is harder and harder for dealerships to make the necessary money to stay profitable I get it. I didn't even haggle the price (the price i had printed out on the way to the store). And yet they would not honor the price that THEY advertised same day...literally in the time it took to drive there. Sorry Grand Prairie Ford not only have you lost a customer or a customer times 10 for anyone I speak with but you've lost my faith in honesty, integrity and owning up to your word in this industry. Good luck. More

Excellent I called and spoke to Ton and said I wanted to buy a new car. He was ready to help. Excellent salesman. Showed me all the features and how to ope I called and spoke to Ton and said I wanted to buy a new car. He was ready to help. Excellent salesman. Showed me all the features and how to operate all the new stuff. More