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Grand Prairie Ford

Grand Prairie, TX

Overview
Employees
Reviews
Vehicles
4.7
1,926 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
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701 E. Palace Pkwy

Grand Prairie, TX

75050

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Showing 1,926 reviews

April 11, 2024

On March 26, 2024, I was involved in an accident that resulted in my 2022 Ford Explorer Limited being damage beyond repair. I contacted several Ford Dealers in the area for a replacement. I personally More

by jwhitaker09
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Parker Fugate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Lang
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Apr 12, 2024 -

Grand Prairie Ford responded

We're so sorry to hear about your accident, but incredibly grateful you're safe. Thank you for choosing Grand Prairie Ford again to replace your 2022 Ford Explorer Limited. It means a lot that you found our staff to be superior to others, and that they focused on finding the right vehicle for you, not just a sale. We strive to provide a completely satisfying experience at every step, and we're thrilled to hear Joe Pachinko and our team achieved that for you. We'll be sure to pass along your kind words, especially to Joe. Our outstanding follow-up service is something we take pride in, and we're glad it earned your admiration. Thank you again for choosing Grand Prairie Ford. We look forward to serving you for many miles to come!

April 09, 2024

Could not have had a better experience with the purchase of my new vehicle…. Great team at Grand Prairie Ford… my son said you were great people… he was spot on … thank you More

by Chuck
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Braylon Boudreaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Lang
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Apr 10, 2024 -

Grand Prairie Ford responded

We are absolutely thrilled to hear you couldn't have had a better experience purchasing your new vehicle! Our team strives to make every purchase smooth and enjoyable, so your feedback truly means a lot. We'll be sure to pass along your kind words to the entire team – especially knowing your son thinks we're 'great people,' that makes our day! Thank you for choosing Grand Prairie Ford, and congratulations on your new car! We look forward to keeping you happy on the road for miles to come.

April 07, 2024

Had great experience at Grand Prairie ford salesman Parker works really hard to make a deal that benefits the buyer was greeted with in 2 minutes of arrival and I appreciate the hospitality and service More

by JDC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Flem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Parker Fugate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Moore
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Apr 09, 2024 -

Grand Prairie Ford responded

We're thrilled to hear about your positive experience! It sounds like Parker went above and beyond to find a deal that worked for you. A warm welcome and exceptional service are what we strive for, and we're happy Parker delivered on those promises. Thank you for recognizing his hard work, and for choosing Grand Prairie Ford! We look forward to serving you again in the future.

April 07, 2024

If you need a new vehicle Go see Jackie Mercer if you want a great deal see this guy he gets the job done,great customer service at Grand Prairie Ford Thanks DW More

by Txpoolman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Grand Prairie Ford responded

We're thrilled to hear you had a fantastic experience at Grand Prairie Ford! Thank you for recommending Jackie Mercer! We appreciate you recognizing his excellent customer service and ability to get you a great deal. Jackie takes pride in making the car buying process smooth and enjoyable for our customers. We're glad you found the perfect vehicle and that Jackie exceeded your expectations. Thank you for choosing Grand Prairie Ford! Please let us know if there's anything else we can assist you with in the future.

April 02, 2024

It was a experience, great customer service, and very helpful. We got what we wanted. More

by PRIS162003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Elizondo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Flem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edsel Elizondo
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Apr 03, 2024 -

Grand Prairie Ford responded

We're thrilled to hear it was a great experience for you! At Grand Prairie Ford, we strive to provide exceptional customer service and help our customers find exactly what they're looking for. So we're delighted to hear we achieved both those goals for you. Congratulations on getting what you wanted! We hope it brings you lots of joy and satisfaction. Please don't hesitate to reach out to us if there's ever anything else we can do for you.

April 01, 2024

Always leave excited ! ! Enjoying our new car to the maximum super excited. Cant wait for our next purchase More

by judyrdgz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Giovanni
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Apr 02, 2024 -

Grand Prairie Ford responded

We love hearing this! It brings us so much joy to know you always leave excited and are enjoying your new car to the maximum. That's exactly what we hope for our customers! We can't wait to help you with your next purchase too – there's always something exciting to discover at Grand Prairie Ford! In the meantime, be sure to stop by for service or just to say hi – we'd love to see you again soon!

March 31, 2024

They were very helpful and actually beat the out the door price we discussed online. I would highly recommend this team! Thanks Jackie and Brandon. More

by robertraylutt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braylon Boudreaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Grand Prairie Ford responded

We're thrilled to hear about your fantastic experience, and especially impressed that you wanted to recognize Jackie and Brandon! It sounds like Jackie and Brandon went above and beyond for you, not only by being helpful but also by beating the out-the-door price you discussed online. That's a win-win! We'll be sure to pass your kind words on to them – they'll be happy to know their efforts were appreciated. There's no higher compliment than a recommendation! We appreciate you letting others know about your positive experience with Jackie and Brandon. We strive to be transparent with our pricing throughout the car-buying journey. We're happy to hear they were able to beat the price you discussed online. Thank you again for choosing Grand Prairie Ford, and thank you again for recognizing Jackie and Brandon's outstanding service. We look forward to seeing you again in the future for your service needs!

March 29, 2024

Did not receive my paper work from finance still don’t have it and I don’t have my title to the truck it has been almost 4 months I have contacted the gm and he assured me that I would receive my paper wo More

by jakebassett93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Trey reed
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Apr 03, 2024 -

Grand Prairie Ford responded

Thank you for taking the time to leave this review. We understand this is frustrating, and we sincerely apologize for the delay. Please contact Joseph Coates at JCoates@grandprairieford.com, and we will do our best to make this better.

March 27, 2024

Really food experience. I would recommend anyone looking to buy scar to consider this dealership More

by Uncappr
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie Mercer
Report | Print
Mar 28, 2024 -

Grand Prairie Ford responded

Thank you for the amazing review! We strive to provide a truly positive experience for everyone who walks through our doors, so hearing you would recommend us to others is incredibly rewarding. Congratulations on your new car! We hope you love it for many miles to come. Please don't hesitate to reach out to us if you have any questions or need anything at all.

March 27, 2024

Make a good deal in record time. I would recommend this dealership friendly fast service More

by Uncappr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braylon Boudreaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2024 -

Grand Prairie Ford responded

Thank you for the fantastic review! We're thrilled to hear you were able to get a great deal on your new car and appreciate you recognizing our friendly and fast service. At Grand Prairie Ford, we value your time and strive to make the car buying process efficient and enjoyable. We're happy you would recommend us – that means a lot! If you know anyone else looking for a great car buying experience, please don't hesitate to send them our way. Congratulations on your new car!

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