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Grand Prairie Ford

Grand Prairie, TX

4.7
1,895 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
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701 E. Palace Pkwy

Grand Prairie, TX

75050

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Showing 1,895 reviews

January 23, 2024

Great experience and bought 2 cars. Max was a wonderful salesman. Steve Anthony the Sales Manager was honest and transparent. More

by dorinda.callahan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max Coker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Grand Prairie Ford responded

Hi Dorinda, Thank you for your review. We are so happy to hear that Max and Steve provided you with excellent service! Thank you for your kind words and patronage. We look forward to working with you again.

January 22, 2024

I bought several cars at once. This was the smoothest ran dealership I’ve ever been in. They made the buying process a pleasure. Thank you to Louis and his entire team. More

by MIKE Sanders
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Romello Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Elizondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny , Edsel Elizondo
Jan 23, 2024 -

Grand Prairie Ford responded

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you ever need anything else, feel free to reach out. Safe travels!

January 13, 2024

Jackie was the best salesman I’ve ever dealt with. He was laid back, not salesy at all, but explained about the truck and answered all my questions. I would definitely recommend him to my grand family More

by farmer.sharon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Arellano-finance
Jan 16, 2024 -

Grand Prairie Ford responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you were satisfied with our service. Your kind words mean a lot to our team. We look forward to serving you again in the future.

January 12, 2024

Went to buy two trucks. Worst service I have ever had. First salesman Josh could not find the keys to the trucks we were looking at. Then bought wrong vehicle. Sat for long More

by Betty
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Josh and Dennis
Jan 16, 2024 -

Grand Prairie Ford responded

We're sorry to hear about your negative sales experience, and we appreciate you taking the time to share your feedback. Providing excellent customer service is of utmost importance to us, and we regret that we fell short of your expectations. To better understand the specific issues you encountered during your sales experience, we would be grateful if you could provide us with more details about what went wrong. Your feedback is essential to help us identify areas of improvement and make necessary changes to enhance our customers' experiences. Please don't hesitate to reach out to our customer service team directly to discuss your concerns further. We value your business and want to ensure that we address any shortcomings promptly. Once again, we apologize for any inconvenience you experienced during your sales process, and we hope to have the opportunity to make things right and restore your confidence in our dealership. Thank you for bringing this matter to our attention.

January 09, 2024

Mr.Mercer gave us the best experience on buying our new F250 y’all come down to GP Ford and check him out 💯 More

by Mayramayra574
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2024 -

Grand Prairie Ford responded

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you ever need anything else, feel free to reach out. Safe travels!

January 06, 2024

Jackie was great and treated us with patience and respect. I was able to express concerns and opinions and he worked with me on every one. Overall great experience. More

by JontelJones
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Huey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2024 -

Grand Prairie Ford responded

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you ever need anything else, feel free to reach out. Safe travels!

January 06, 2024

This place was great! Open and honest through the whole process and they were very helpful when needed. More

by sfred
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grace Larson
Jan 11, 2024 -

Grand Prairie Ford responded

Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with us. If you ever need anything else, feel free to reach out. Safe travels!

January 03, 2024

Sales and finance staff people were very helpful and courteous. Dealer add on of over $2000.00 added onto sales price, TT&L and document fee. It was removed when I started to walk out. Website clearly s More

by doug
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cesar
Jan 11, 2024 -

Grand Prairie Ford responded

We're sorry to hear that you are dissatisfied with our pricing. Our team constantly strives to offer competitive and fair prices to our valued customers. We understand the importance of transparency when it comes to pricing, and we always aim to provide detailed breakdowns of all costs associated with our products and services. Your feedback is valuable to us, and we would appreciate the opportunity to better understand your concerns. Please reach out to our customer service team, and we'll be more than happy to discuss the pricing in question and see if there's anything we can do to address your concerns. Our priority is to ensure customer satisfaction, and we are committed to resolving any issues or misconceptions. Thank you for bringing this to our attention, and we hope to have the chance to improve your experience with us in the future.

December 27, 2023

Awesome experience! Ron Smith was very professional, friendly and he made the whole experience easy and took great care of us. He took the time to show us the different More

by jkxking01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Grand Prairie Ford responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support!

December 23, 2023

Jackie Mercer is awesome. He was very helpful. I love love love my new truck. More

by Jason.bentley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Grand Prairie Ford responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support!

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