
Grand Subaru
Bensenville, IL
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,882 reviews
I am a proud owner of my first Subie, thanks to Kiril Velkov! My fiance and I have been planning on adding another Subie to the garage (he currently owns an Impreza wagon!) and when we saw the 2021 Outba Velkov! My fiance and I have been planning on adding another Subie to the garage (he currently owns an Impreza wagon!) and when we saw the 2021 Outback Premium online, we knew we HAD to have it! We contacted Grand Subaru and was connected with Kiril, who advised the vehicle was in transit to their location and assisted with ensuring we had a deposit on the vehicle. To our surprise, the Outback arrived earlier than we anticipated! We were advised sometime in June, but it arrived to Grand Subaru before Memorial Day! We scheduled our appointment for the early evening on Friday, May 28th. Upon arrival, albeit we were later than we anticipated, we were immediately greeted by Drew, who directed us to the refreshment area while advising Kiril of our arrival. Kiril was quickly available and greeted us with a warm welcome and smile, never mentioning our late arrival. After a quick test drive, we were ready to talk details! Kiril was extremely patient with us, listening to all of our concerns and helping us with the various options available to us. Never once were we pressured during the process, which left Kiril talking to his manager and finance a few times. Kiril advised us of all the additional options available with the Outback and it was a true ala carte experience. After firming up the deal, we arrived in Finance and signed all the papers! Kiril never rushed us and took the time to sit in the vehicle and show the info-tainment center of our new Outback. He was able to explain all of the interior controls and answered all of our questions. At the end of the deal, we were there after hours, and again, never once felt like an inconvenience for keeping Kiril later than expected. We've had the Outback just over a week now and I am so proud to be a part of the Subaru family! It is a wonderful car, one that will last for many years, and the experience at Grand Subaru was the best to date. Thank you, Kiril!! Special thank you to Drew for being so kind and courteous from the start! Special mention to Chelsea in Finance for explaining all of the figures, warranties and for making a special personal connection with us! Many thank you's to Service for receiving our Remote Start and scheduling our appointment for the install, as well as many emails advising all the service options! Thank you, Grand Subaru!! More
Ashley did an outstanding job working with me on the buying process of my new 2021 Outback. Our communication started via emails and she quickly provided all the information I requested. We quickl buying process of my new 2021 Outback. Our communication started via emails and she quickly provided all the information I requested. We quickly landed on a car and price before I even visit the dealership. I went back and forth on a color but Ashley assured me she could get the color I wanted with a trade with another dealer, if needed. Within 24 hours she was able to have the color and trim type I requested. Once at the dealership Ashley was not overly pushy and despite some misunderstandings on my part we were able to get the deal done. My wife and I drove away in a wonderful vehicle and our very happy with it. This is the first non-GM vehicle I have purchased in nearly 20 years. I don't think that would have happened if not for the positive experience I had with Ashley. I am also very impressed with the fit, finish and quality of my new Outback. Also the technology in the Outbaxk is amazing. I would highly recommend contacting Ashley to anyone interested in a new Subaru. Good job Ashley....... More
Ramon and Sandy helped us to buy our Subaru Forester and we can not be happier with our new car. Ramon is very patient and helpful in the process and I never felt pressured. The whole process was very smoot we can not be happier with our new car. Ramon is very patient and helpful in the process and I never felt pressured. The whole process was very smooth and we didn't had any issue. We highly recommend Ramon and Grand Subaru! More
I just bought a Subaru Forester and Bob Swanson was wonderful to work with. Bob was welcoming, personable, knowledgeable, and helpful as I was making the decision which car to buy. He was very patient wonderful to work with. Bob was welcoming, personable, knowledgeable, and helpful as I was making the decision which car to buy. He was very patient and answered all my questions. He has continued to stay in contact with me which I appreciate as I now know that support is there as I discover new things about the car. Thank you, Bob. I will recommend you to family and friends. More
We worked with Andrew and had a wonderful buying experience. The process was smooth and he was helpful and accommodating. I’ll definitely be back for our next vehicle purchase. experience. The process was smooth and he was helpful and accommodating. I’ll definitely be back for our next vehicle purchase. More
Drew helped me purchase a CPO Subaru BRZ. I was motivated to move as fast with the purchase as possible and I appreciate that Drew matched the same energy. He took all my info the day prior to my visit and h to move as fast with the purchase as possible and I appreciate that Drew matched the same energy. He took all my info the day prior to my visit and had the car ready as soon as I showed up. I was able to start the test drive in about 15 minutes of arriving. I spent a total of 1 hr and 30 minutes at the dealership. I also appreciate how Drew gave me the Out the Door price before I arrived. I hate the mind games dealerships play so it made my experience that much better. I will definitely be going to Grand Subaru in the future when I’m in the market for another car. More
Worked with Gabriel to Purchase a 2021 Subaru Forester from Grand Subaru. Both were a pleasure to do business with, would highly recommend them to friends and family. Much better than other dealers that I from Grand Subaru. Both were a pleasure to do business with, would highly recommend them to friends and family. Much better than other dealers that I tried to work with, no BS added dealer fees and I felt I got a fair deal. Would/will buy another from this dealer. More
I’ve always had positive experiences stopping into the dealer with the staff being very friendly and inviting. I recently ended up buying a car from them and it was a great experience. Drew did an amazing dealer with the staff being very friendly and inviting. I recently ended up buying a car from them and it was a great experience. Drew did an amazing job helping me. Before purchasing the car, he took the time to help me figure out my options and find what car would best suit me. During the actually buying process, he made sure all of our questions were answered and overall, made the process simple, fast, and stress-free. I would highly recommend Grand Subaru (and Drew) for any of your car buying needs! They will make sure to take care of you and your car every step of the way! More
We just bought a new Subaru from Grand Subaru! Jeff was great to work with! He gave us all the necessary information without being overly pushy! We have an almost 2 year old which is not fun to try to car great to work with! He gave us all the necessary information without being overly pushy! We have an almost 2 year old which is not fun to try to car shop with him, but Jeff made it easy! We were able to come in and test drive the car all in enough time for nap time. Jeff also please ent the extra mile and have us the heads up that our dream car was coming into the dealership and was able to help us secure this vehicle. All around our experience was efficient and helpful and we are happy customers. More
Jorge Calvillo was excellent. More than knowing his stuff, his pleasant demeanor and patient attitude made us buy the car. Customers will be drawn to his manners and kind attention he shows. Trust he c stuff, his pleasant demeanor and patient attitude made us buy the car. Customers will be drawn to his manners and kind attention he shows. Trust he can be on management level. More