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Greene Ford Company - Service Center

Gainesville, GA

4.6
354 Reviews

354 Reviews of Greene Ford Company - Service Center

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August 20, 2025

Very convenient and appreciative of sales team. Service does okay but not always great as I would assume is the target. More

by MNIX1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Whitmire
3.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Latty
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2025 -

Greene Ford Company responded

Thank you for choosing Greene Ford Company. Your feedback and rating mean a lot to us, and we look forward to serving you again! Blain Latty Service Manager blainlatty@hotmail.com

August 20, 2025

Needed routine service on my Flex and called Steven Bullister in service who was able to get me in quickly. They did The Works package and checked everything over, returning my vehicle to as new runni More

by LegacyDentist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Whitmire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Latty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Bullister
Aug 20, 2025 -

Greene Ford Company responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Greene Ford Company. We look forward to having you as one of our valued customers for many more years to come! Blain Latty Service Manager blainlatty@hotmail.com

August 17, 2025

Friendly, fast, and easy to access. These guys made my life easier, and I’ll definitely be coming back. More

by MODAWG00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Whitmire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Latty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2025 -

Greene Ford Company responded

Thanks for sharing your thoughts about your experience with Greene Ford Company. We appreciate your business and hope to see you again soon! Blain Latty Service Manager blainlatty@hotmail.com

August 17, 2025

A friendly professional service and on time. They keep my car in top condition. I’d recommend them. More

by BDERSNAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Whitmire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Latty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2025 -

Greene Ford Company responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Greene Ford Company! Blain Latty Service Manager blainlatty@hotmail.com

August 06, 2025

Very friendly they were helpful. Would use them again if I was buying a car. Seem to know what they were talking about . And not just trying to give you a sales pitch. More

by vickiemangum1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J D
Aug 06, 2025 -

Greene Ford Company responded

Thanks for sharing your thoughts about your experience with Greene Ford Company. We appreciate your business and hope to see you again soon! Blain Latty Service Manager blainlatty@hotmail.com

July 30, 2025

Not happy on my recent visit for maintenance on my Maverick. Did all the regular service checks. Changed Oil, Rotated Tires and check all the fluids. But on my warranty issues didn't seem to care. Non More

by DWILLIAMS31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Whitmire
3.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Latty
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2025 -

Greene Ford Company responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your recent visits, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Blain Latty Service Manager blainlatty@hotmail.com

Jul 30, 2025 -

DWILLIAMS31 responded

Hello Blain: Thanks for responding to my review so fast. I hated to write it. Green Ford has been wonderful to me and my family for many years. If you could review my service order from Monday, the 28th. That's when I pick up my truck. I dropped it off with an appointment on Friday Morning the 25th. Then maybe we could discuss it on the phone?

July 25, 2025

Even though the service department was so busy, the guys did take the time to wait on me that day. I can't remember their names. Give them 5 stars!! More

by ahoward35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Whitmire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Blain Latty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2025 -

Greene Ford Company responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Blain Latty Service Manager blainlatty@hotmail.com

July 20, 2025

Service Dept. is always prompt and courteous. Steve is so easy to talk to and he fixed my problem with minimum charge. More

by LINDAATLANIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve in Service Dept.
Jul 20, 2025 -

Greene Ford Company responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Blain Latty Service Manager blainlatty@hotmail.com

July 13, 2025

Ask to look up some parts and looked like it hurt them to even look saying you need a vin number. Auto zone does better. More

by trot1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Forgot all names but I bought a few thing from this ford dealership should have learned my lesson the first time
Jul 16, 2025 -

Greene Ford Company responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Blain Latty Service Manager blainlatty@hotmail.com

May 30, 2025

Very unhelpful and condescending experience with their service guy. Told me my car’s issue was just standard operation, even with me providing proof, and wouldn’t even inspect it. Took it instead to Mall More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown, male service agent
Jun 02, 2025 -

Greene Ford Company responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Blain Latty Service Manager blainlatty@hotmail.com

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