Orlando Kia East - Service Center

Gina Carpio is the most unprofessional and rude service manager I have ever encountered. My engine was replaced under warranty, but on the very next day it overheated — it turned out that there was no cool manager I have ever encountered. My engine was replaced under warranty, but on the very next day it overheated — it turned out that there was no coolant at all. This led to a series of problems caused by the poor quality of the warranty engine replacement. When I picked up the car after the repair, I decided to check the fluid levels before leaving the dealership and asked for help. Gina came over and immediately showed irritation that she was called. She spoke harshly and reluctantly. When I noticed that the coolant level was below the minimum and asked why the reservoir was empty, she said: “We are not obligated to top off the coolant, but if it makes you satisfied, we will pour it.” I strongly advise avoiding this service center. They employ unprofessionals who failed to properly replace the engine under warranty, which caused it to overheat and resulted in significant damage to me — both financial and emotional — which still hasn’t been compensated. Moreover, the manager Gina Carpio couldn’t even professionally hand over the car to me. More

Every one at this dealership has excellent customer service etiquette. I'm treated with respect. service etiquette. I'm treated with respect. More

Super quick and honored the appointment time. Shelby was great to deal with. Clean environment to hang out in while I waited Shelby was great to deal with. Clean environment to hang out in while I waited More

JP was great to work with. Kept me up to date and I was in and out. Kept me up to date and I was in and out. More

Quick and easy appointment. Very happy with the repair! Will definitely come again! Completely satisfied. Very happy with the repair! Will definitely come again! Completely satisfied. More

Adeyeye was very helpful on explaining the issue with my Kia. Thank you Adeyeye. You where great. Kia. Thank you Adeyeye. You where great. More

Everything went smooth. Process was easy They made the process easy enough. No issues. It was great. Process was easy They made the process easy enough. No issues. It was great. More

Janphiel Rivera was a gem to work with. He was very friendly and communicative. The service was straight forward and was completed in the time frame I needed. He was very friendly and communicative. The service was straight forward and was completed in the time frame I needed. More

Everyone at the dealership that attended to me was very helpful and professional Janphie! Rivera Was the person who attended to me and he offered exceptional service and customer care! Maribel Weiner also helpful and professional Janphie! Rivera Was the person who attended to me and he offered exceptional service and customer care! Maribel Weiner also assisted me and was a pleasure to speak with! More