Orlando Kia East - Service Center

I got my first car here! Great service, stuff was so helpful, the best team ever!!! I am recommending everyone around me and will keep recommend ❤️ Mert did great job and Ms. Great service, stuff was so helpful, the best team ever!!! I am recommending everyone around me and will keep recommend ❤️ Mert did great job and Ms. Asli was so welcoming so lovely. The best price ever! More

Fin is a great service advisor. The staff is helpful and professional. The waiting room is clean and comfortable. The staff is helpful and professional. The waiting room is clean and comfortable. More

Efficient process, you come in and they move as quickly as possible. Snacks, coffee and water provided and TV entertainment help to pass the wait times. as possible. Snacks, coffee and water provided and TV entertainment help to pass the wait times. More

June 2025. JP was very professional and friendly. He listened to my needs and provided excellent and prompt service. I was quite satisfied with my experience JP was very professional and friendly. He listened to my needs and provided excellent and prompt service. I was quite satisfied with my experience and will highly recommend this Kia East dealership and their service dept rocks! More

Excellent service, good service, and fast, very attentive They attended to me in a timely manner, they looked for a solution to my vehicle problems and at the perfect price. They attended to me in a timely manner, they looked for a solution to my vehicle problems and at the perfect price. More

Unrecognizable bad service, not the same as before, wouldn’t recommend. Before booking an appointment I asked how much time it would take to fix drivers seat, updates to software recalls and rotate wouldn’t recommend. Before booking an appointment I asked how much time it would take to fix drivers seat, updates to software recalls and rotate my tires as part of my maintenance plan cause I needed a ride and what options they offered. The guy said my plan covered a rental because it would take so much time to do all that work. When I got there the woman told me in a very dismissive way that no rentals for that type of work would ever be offered. So I left and rebooked another appointment next day. That day I was told that tire rotation was still pending on my plan and they would let me know when the car was ready, they never did, texted twice and no one responded. Got in an Lyft since I live 30+ minutes away and my son was able to get there before me cause traffic, and was told I needed to pay for the tire rotation for them to release the car to him. He explained how we were told that was still available on my plan but they wouldn’t believed him. I was still on my way mad as xxxx because of all at this point mistreatment so he shared this to them and then the manager said something like “it is what it is” and not to pay the service (that was included in the plan) just to not deal with me. So, my review is worst service ever from this dealer that I had done business with to change the oil and other stuff. My plan even covers car wash and not a single drop or effort to clean it. I wonder if management changed cause it’s very much noticed in the way the service has declined. More

1 star for a terrible experience; 2 stars if something was okay but overall bad. was okay but overall bad. More

I have completed around 3 ti. es this survey previously. He was very professional and courtesy es this survey previously. He was very professional and courtesy More

Un trato muy bueno personal muy bien adiestrado con buenos conocimientos personas con mucho respeto buenos conocimientos personas con mucho respeto More

Efficient, responsive and friendly JP kept me informed along the way and returned all of my calls promptly. along the way and returned all of my calls promptly. More