Orlando Kia East - Service Center

I had an extremely disappointing experience with Fin. I was the first car in at 7AM, yet he failed to communicate all day. He ignored multiple phone calls, responded only with generic automated texts, an I was the first car in at 7AM, yet he failed to communicate all day. He ignored multiple phone calls, responded only with generic automated texts, and never replied to my direct messages — even after I gave him time and followed up politely. When I finally got him on the phone late in the day, it became clear he had no idea what was going on with my car, couldn’t explain the repairs, and provided zero helpful information. He said he’d get back to me with the correct details, but never called back. When I came in person, I found out he’d left early, and the following day, he ghosted me again — no quote, no follow-up, and he even closed the ticket without resolving anything. Front desk staff tried to assure me he’d reach out on Monday, but I still haven’t heard from him. I genuinely tried to give him the benefit of the doubt, but it’s clear: Fin is not equipped for this role. His complete lack of accountability, communication, and follow-through made this one of the worst dealership service experiences I’ve had. That said, everyone else at the dealership was fantastic. In particular, Carlos the supervisor went out of his way to apologize for Fin’s poor handling of my case and helped make up for it. The problem wasn’t the dealership — it was entirely Fin. More

My last experience was horrible , even with an appointment I had to wait for an hour and a half , to be told that they still hadn’t even started working on it. Then I got a quote for $2300 and I w appointment I had to wait for an hour and a half , to be told that they still hadn’t even started working on it. Then I got a quote for $2300 and I went to get a second opinion I’ve spent less than $200 for the work.. I think your dealership should have better integrity , More

Very pleasant atmosphere. No wait time for scheduled services. Smooth check-in for service appointments No wait time for scheduled services. Smooth check-in for service appointments More

My visit at Greenway Kia East for an oil change has exceeded all expectations including the staff members that made sure I was well taken cared of. Thank you. exceeded all expectations including the staff members that made sure I was well taken cared of. Thank you. More

We didn’t see multi point inspection like the dealer we used elsewhere. Waiting time was a bit long, considering we had an appointment. used elsewhere. Waiting time was a bit long, considering we had an appointment. More

Everything was great at Kia—excellent service, friendly staff, and great atmosphere every time im there staff, and great atmosphere every time im there More

The Dealership provided great service, and was very informative. Janphiel Rivera was a very helpful and attentive. informative. Janphiel Rivera was a very helpful and attentive. More

Janphiel was a wonderful advisor. He was very attentive to the questions we had and the concerns we inquired about our vehicle. He was very attentive to the questions we had and the concerns we inquired about our vehicle. More

It was my first visit for a service. I was very satisfied with the time and cost. Staff were great. I was very satisfied with the time and cost. Staff were great. More

Friendly upon arrival and when meeting with advisor. Only thing I would say to work on is the pricing of services. Your oil change shows 95.99 but I was not aware of the mandatory oil supplement kit and Only thing I would say to work on is the pricing of services. Your oil change shows 95.99 but I was not aware of the mandatory oil supplement kit and on the maintenance request sent to my phone it had a doc fee of 0.00 so I selected it. Did not realize it was actually 4.99 I would have declined it on the maintenance request text. More