Greenway Kia West

Worst experience! I dropped my car off for an oil change late one afternoon after talking with Liz about what I needed. She was very helpful! But, when I arrived I I dropped my car off for an oil change late one afternoon after talking with Liz about what I needed. She was very helpful! But, when I arrived I asked for her but was told to see someone else, even though I asked twice for her. The guy I was directed to was so sick I could barely understand him. He also didn’t know about oil types and neither did I. Liz happened to walk by at that time, introduced herself and answered my questions . . . She was very nice, knowledgeable and helpful. Next day I tried from 10:30 am til 4 pm to get anyone!!! In the service department to call me!!! No one answered my numerous calls and numerous messages!! I even texted a return message from the text I received the night before that said, “call or text me if you need anything.” Not a word back! I just wanted to know if my car was ready! Liz had said it would only take 2 hours and would be ready any time the next day. But I did not want to show up before confirming it was finished! I live about 30 minutes away. Why didn’t someone call to tell me it was finished and why didn’t anyone return one of my numerous messages?? I gather part of the problem was that I did not know the name of the service advisor, I couldn’t hear him, and it seems without his name no one could confirm whether the job had been finished. That seems like a strange system! One good thing did happen! When I finally did get in touch with Liz she apologized and comped me the oil change.. I apologize for such a long explanation . . . But it was a lengthy and annoying situation that never should have happened! Penny Tassie More

The staff is very nice and they were attentive to my concerns. My car was done at the time they promised. concerns. My car was done at the time they promised. More

Great service plus organized and efficient. I appreciate the shuttle service and the service representative kept in contact communicating updates. I appreciate the shuttle service and the service representative kept in contact communicating updates. More

LOVE Kia. ..The only way... Wouldn't Trade U GUY'S for the world 🌍🌍🌍🌍. TREMENDOUS SERVICE.....GOD BLESS. ..The only way... Wouldn't Trade U GUY'S for the world 🌍🌍🌍🌍. TREMENDOUS SERVICE.....GOD BLESS. More

I have 2 years with my car and only go for Kia west I like the people like the people More

Jesse was amazing I just want to complain about my warranty Because I had in Kia for 3 times to repair this problem but they thought was a different problem and made different repair and now is not warranty Because I had in Kia for 3 times to repair this problem but they thought was a different problem and made different repair and now is not cover by warranty and I had to pay is not fair More

Jeremy is a awesome car salesman very knowledgeable and very helpful. Also everything was fast and easy my first car thamks very helpful. Also everything was fast and easy my first car thamks More

Very good, communicative, customer service folks. The only booboo was they forgot to wash the vehicles as promised, but since that's a perk anyway I can really fault them for that. The only booboo was they forgot to wash the vehicles as promised, but since that's a perk anyway I can really fault them for that. More

Good customer service clean place friendly staff did not wait for staff too help me not wait for staff too help me More

This dealership has great service and friendly staff. They got the job done although there was a little wait. They got the job done although there was a little wait. More