Greenway Kia West

Greenway Kia West responded

I am truly sorry to hear about the frustrating experience you and your daughter-in-law have had. Waiting since March 3rd for a return call is completely unacceptable, and I sincerely apologize for the lack of communication and the stress this has caused. At Greenway Kia West, we pride ourselves on being responsive to our neighbors in Orlando and across Central Florida, and it is clear we have failed to meet that standard in this instance. I would like to personally look into this immediately to find out why your calls haven't been returned and to resolve whatever issue you are facing. Please contact me directly so I can make this right for your family. Anas Lazaar General Manager Email: alazaar@greenwayautomotive.com

Greenway Kia West responded

Thank you for the 5-star review, manuguz44! We are so pleased to hear that you received great service at Greenway Kia West and that our team was attentive to your needs. Getting our neighbors in Orlando, Ocoee, and across Central Florida back on the road as fast as possible for an oil change is a top priority for us. It’s wonderful to know that our efficiency and attention to detail made a positive impact on your visit! I will be sure to share your kind words with our entire service department. We look forward to welcoming you back for your next maintenance milestone! Mark Foster Service Manager

Greenway Kia West responded

Thank you for the 5-star review, Kerry! We are so pleased to hear that your experience at Greenway Kia West was smooth, from the ease of scheduling your appointment to the quick and efficient service. Providing great communication throughout the entire process is a top priority for our team, and we are glad to know you felt well-informed and satisfied. It is our goal to make every visit as seamless as possible for our neighbors in Orlando, Ocoee, and across Central Florida! I will be sure to share your positive feedback with our entire service department. We look forward to welcoming you back for your next maintenance milestone! Mark Foster Service Manager

Greenway Kia West responded

Muchas gracias por su reseña de 5 estrellas, Ery. Nos alegra mucho saber que, desde su punto de vista, recibió una muy buena atención al cliente y un excelente servicio en Greenway Kia West. Nuestra prioridad es brindar una experiencia profesional y hospitalaria a todos nuestros vecinos de Orlando, Ocoee y el centro de la Florida. Compartiré sus amables palabras con todo nuestro equipo, ya que nos motiva a seguir ofreciendo lo mejor en cada visita. ¡Esperamos verle pronto para su próximo mantenimiento! Anas Lazaar General Manager

Greenway Kia West responded

Thank you for the 5-star review, RONTERRYR1944! We are so pleased to hear that your recall service at Greenway Kia West was completed in such a timely manner. We know your time is valuable, so keeping the wait to just 1 1/2 hours for our neighbors in Orlando, Ocoee, and the surrounding Central Florida area is always our goal. It is great to know you were pleased with the efficiency of our service team! I will be sure to share your positive feedback with our technicians and advisors. We look forward to welcoming you back for your next maintenance milestone! Mark Foster Service Manager

Greenway Kia West responded

Thank you so much for the 5-star review, LATOYAROBBINS1115! Having you as a loyal customer for over 10 years is the highest compliment we could receive at Greenway Kia West. We are honored that you’ve trusted us with the purchase of both of your vehicles and that you continue to have an excellent experience with our team. Providing consistent, high-quality service to our neighbors in Orlando, Ocoee, and across Central Florida is what we strive for every day. Your recommendation to others means the world to us! I will be sure to share your wonderful feedback with our entire sales and service departments. We look forward to seeing you for many more years to come! Anas Lazaar General Manager

Greenway Kia West responded

Thank you for the 5-star review, Elise! We are so pleased to hear that your experience at Greenway Kia West was friendly, informative, and welcoming from start to finish. It is a top priority for our sales team to ensure our neighbors in Orlando, Ocoee, and across Central Florida feel comfortable and never rushed. We are glad to know our team was patient and went out of their way to make your purchase a smooth one without any "pushy" tactics. I will be sure to share your kind words with our entire staff! We look forward to welcoming you back for your first service visit and any future automotive needs. Anas Lazaar General Manager

Greenway Kia West responded

Thank you for the 5-star review, Diane! We are so happy to hear that your car is back in top shape and that you're leaving Greenway Kia West as the "happiest" customer. It is wonderful to know that Brian took such great care of you—he truly is a star on our team! Providing that kind of "truth" and reliable service for our neighbors in Orlando, Ocoee, and across Central Florida is exactly what we aim for every day. I will be sure to share your enthusiastic shout-out with Brian and the rest of the service department. We look forward to seeing you again for your next maintenance visit! Mark Foster Service Manager

Greenway Kia West responded

Thank you for the four-star rating. We are glad to hear your experience was good, though we understand your frustration regarding the wait time for your vehicle's maintenance. We aim to provide efficient care for our guests in Orlando and Winter Garden, and we appreciate your patience. We look forward to seeing you again for your next visit. Mark Foster Service Manager

Greenway Kia West responded

Thank you for your review and for making our facility your service center of choice. We are proud to provide top-notch customer service and ensuring maintenance is completed on time for our guests in Orlando and Winter Garden. It is great to hear you enjoyed our clean environment. We look forward to seeing you again for your next visit to Greenway Kia West. Mark Foster Service Manager