Greenway Kia West

Greenway Kia West responded

Entendemos su frustración con respecto al inconveniente con el parabrisas y el daño en la puerta del baúl, así como por el tiempo que pasó esperando en nuestro establecimiento. Brindar un servicio transparente y cumplir con lo acordado es muy importante para nosotros, por lo que lamentamos que su experiencia no haya sido satisfactoria. Por favor, visite el concesionario o llame a nuestra línea principal y pregunte por mí directamente para que podamos resolver esta situación. Anas Lazaar General Manager

Greenway Kia West responded

We are proud to hear that you were treated so well from the moment you arrived at our facility. Our team always strives to provide efficient care and clear communication, and we are glad we could address the issues with your vehicle and get you in and out in less than two hours. Providing a smooth, stress-free experience is our top priority at Greenway Kia West, and we appreciate you trusting us with your car care here in the Orlando and Winter Garden area. Thank you for your feedback, and we look forward to welcoming you back for your next scheduled maintenance. Joel Hernandez Service Manager

Greenway Kia West responded

We are incredibly proud to hear that you are always taken care of with friendly and professional attention by Brian, Brett, Tony, and our entire staff. Providing exceptional care and clear communication is what we strive for every day at Greenway Kia West, and I will be sure to share your kind words with the team. Thank you for your continued trust in us for your vehicle care here in the Orlando and Winter Garden area, and we look forward to welcoming you back for your next scheduled maintenance. Joel Hernandez Service Manager

Greenway Kia West responded

We are thrilled to hear that Malcolm was absolutely lovely and provided you with a 10/10 experience during your visit. I will be sure to pass along your kind words to him, as he always strives to take great care of our guests. However, we understand your frustration regarding the rest of the process and regret that it turned out to be a difficult and stressful experience for you. Providing a smooth, transparent, and hassle-free process is very important to us, and it is clear we fell short of your expectations at our facility. Please visit the dealership or call our main line and ask for me directly so we can address your concerns and resolve this for you. Anas Lazaar General Manager

Greenway Kia West responded

We understand your frustration regarding the initial wait time upon your arrival and your feelings about the overall customer service experience at our facility. Providing attentive, enthusiastic care and minimizing delays is very important to us, and we regret that the team's presentation fell short of your expectations during your visit. We are glad to hear, however, that Jesse continues to provide you with the exceptional service and dedication you deserve, and we are incredibly grateful that he remains a trusted reason for you to bring your vehicle to us. I will be sure to share your appreciation with Jesse, but I would also like to personally address your broader concerns about our guest experience. Please visit the dealership or call our main line and ask for me directly so we can ensure your future visits are seamless. Joel Hernandez Service Manager

Greenway Kia West responded

Nos alegra muchísimo leer sus palabras y saber que recibió una ayuda tan espectacular y profesional por parte de nuestro equipo. En Greenway Kia West, nuestro principal objetivo es brindar un servicio de excelencia, total transparencia y una completa facilidad en cada proceso para todos nuestros clientes de Orlando y Winter Garden. Le agradecemos profundamente su confianza y sus bendiciones; es un verdadero honor haberle podido ayudar. Esperamos tener el gran placer de darle la bienvenida nuevamente en su próximo mantenimiento programado o futura compra. ¡Que Dios le bendiga igualmente! Anas Lazaar General Manager

Greenway Kia West responded

We are incredibly proud to hear that Tony, Mark, and our entire team always look out for you and provide such nice, attentive care for your vehicle. Delivering a premium experience and maintaining clear communication with our guests is exactly what we strive for every single day at Greenway Kia West. I will be sure to share your wonderful feedback with Tony, Mark, and the rest of the staff, as they take great pride in serving our community throughout the Orlando and Winter Garden area. Thank you for your continued trust and support, and we look forward to welcoming you back for your next scheduled maintenance! Joel Hernandez Service Manager

Greenway Kia West responded

We are thrilled to hear that you had such an amazing experience working with Mario Pinilla while trading in your Kia Sorento for a brand-new Telluride! Providing a smooth, stress-free process paired with complete honesty and transparency is exactly what we strive for every day at Greenway Kia West. I will be sure to share your wonderful recommendation with Mario, as he takes great pride in genuinely caring for his customers and ensuring absolute ease of purchase for our guests throughout the Orlando and Winter Garden area. Thank you for choosing us, congratulations on your exciting new Telluride, and we look forward to welcoming you back for your next scheduled maintenance! Anas Lazaar General Manager

Greenway Kia West responded

We are very proud to hear that Hakeem was excellent and provided you with great service during your visit, and I will be sure to share your kind words with him. However, we understand your frustration regarding the interactions you had at the payment counter and regret that the customer service you received there was condescending and rude. Providing a welcoming, polite, and professional environment at every stage of your visit is incredibly important to us, and we are deeply sorry that this experience almost caused you to leave. Please visit the dealership or call our main line and ask for me directly so I can personally address your concerns and ensure this behavior is corrected. Joel Hernandez Service Manager

Greenway Kia West responded

We understand your frustration regarding the communication gaps and the incorrect answers you received about your vehicle while it was in our shop. Providing clear, accurate information and ensuring our advisors are fully knowledgeable about your vehicle's status is incredibly important to us, and we regret that our team fell short of these standards during your visit. We want to make sure your questions are answered correctly and that your vehicle is being properly cared for. Please visit the dealership or call our main line and ask for me directly so I can personally look into your vehicle's file and resolve this for you. Joel Hernandez Service Manager