Greenway Kia West - Service Center

Tony was great and took care of what I needed. Communication was great, car was ready in time. Thanks Tony! Communication was great, car was ready in time. Thanks Tony! More

When I went I thought I actually had an appointment. Instead it was for them only to determine if I needed an appointment. They didn't look at my car for 2.5-3 hours I was there 4 hours for them to find Instead it was for them only to determine if I needed an appointment. They didn't look at my car for 2.5-3 hours I was there 4 hours for them to find the problem & tell me I have to come back once the part arrives. Almost everyone in the waiting room was there for 3-4 hours with appointments. More

Easy and chill No problems just a simple experience got me in and out Bruh me in and out Bruh More

Professional, funny, courteous, communicative, and decent timing The courtesy shuttle was ready to go and I arrived at my place of work safely. The driver had a nice casual conversation and he was very profe timing The courtesy shuttle was ready to go and I arrived at my place of work safely. The driver had a nice casual conversation and he was very professional. The courtesy car was clean and smelled great More

It was a great service! The staff was super nice, communicative and caring. I felt comfortable with them. The staff was super nice, communicative and caring. I felt comfortable with them. More

original estimate was $1200, when trying to pick up car I'm told the price is now $1500+. terrible customer service and BAIT AND SWITCH pricing I'm told the price is now $1500+. terrible customer service and BAIT AND SWITCH pricing More

My car was at the dealership for over 25 days. When I picked up my suv, it was left on E, there was clear tape everywhere on the sunroof, especially on the paint. My seats were cover with a plasti When I picked up my suv, it was left on E, there was clear tape everywhere on the sunroof, especially on the paint. My seats were cover with a plastic cover to protect my leather seat which caused to have dark coloring from the workers going in and out. The leather on driver side was left grossed. The inside of my suv as well. A tool box was left, with other supplies. The sunroof wasn't installed correctly as I hear noise coming in through it when driving. They fixed my recalls, however my car has turned off twice now. I've called the dealership, and have requested to speak to Tony or a manager. I still haven't heard back from them. More

My car is having issues and it’s new yet no one can find what the issue is so disappointing what the issue is so disappointing More

Had an appointment for a recall that was cancelled and no one let me know. I'd cleared my schedule to be without my car for 24 hours and the recall isn't being done. The service manager went back and forth w one let me know. I'd cleared my schedule to be without my car for 24 hours and the recall isn't being done. The service manager went back and forth with my advisor and another next to her 3x about it happening, happening without having to wait, and then no, not happening. Shuttle driver was great- even though he's not really the driver, just someone nice enough to fill in. Keiara argued my location was outside the allowed range when it was not according to my map. No one seemed willing to assist with the frustrating situation. My audio recall and horn replacement was completed. When I returned, keiara said 'I didn't calm you.' She did, told me they'd be done with my car in 10 minutes, and sent the shuttle for me which is how i was able to return for my car an hour after she called. So... doesn't seem like anyone has their act together for service or customer care. More

Very courteous, friendly customer service. My customer service rep was very helpful. He explained my cars review in detail and made suggestions on how soon I should receive my next service. Ea My customer service rep was very helpful. He explained my cars review in detail and made suggestions on how soon I should receive my next service. Easy to communicate with. More