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1,888 Reviews of Greenway Kia West - Service Center
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July 13, 2025
Over all review they were excellent. Courtesy quick and generally pleasant. I shall be back. Courtesy quick and generally pleasant. I shall be back. More
by honolululady2O13
Verified Customer
July 13, 2025
Well I've had a fishing net taken from my car and a 2024 car tire taken. Sadly, I can't say who but I know what I had. I went to replace my tire and they asked me why did I put a 2019 tire on instead of com car tire taken. Sadly, I can't say who but I know what I had. I went to replace my tire and they asked me why did I put a 2019 tire on instead of coming back to them! The last place my car has been for repairs/inspection was done at Kia West. God knows I hate to put this down and I have avoided a few requests for survey from Kia West. I rather say something good than bad! I am highly upset about these matters but it's been hard for me to trust. I went to the tire shop and saw back in September 2024 all my tires were replaced. I had to spend over $100 on 1 new tire when I'd already paid for 4. I just don't know what to say or how to feel. Although I always thought they were the best dealership on my side of town because they aim to please. When I discovered my issues I didn't want to blow up and accuse anyone but my car has not had any repairs other than at Kia West. I have had oil changes and tires outside of Kia but I am with and in my car. So I hope not to display anything bad on their services but I am hurt from my issue. Take care More
by dpn4sure
July 13, 2025
They tell you do our survey and you get a free oil change I did that but supposedly I didn’t answer their survey correctly so they did not give me a free or change and then they had me waiting almost 4 hours I did that but supposedly I didn’t answer their survey correctly so they did not give me a free or change and then they had me waiting almost 4 hours for my car to be done service there was terrible will never go there again More
by Dvsyvonne
Employees Worked With
July 12, 2025
The customer service was great and the advisor kept us informed on all the steps in the process. informed on all the steps in the process. More
by thedexsays
Employees Worked With
July 12, 2025
Worst customer service ever! !! I’ll not return to this location. They don’t care about their customers. They’ll make you wait for hours !! I’m talking about more than 5 hours for !! I’ll not return to this location. They don’t care about their customers. They’ll make you wait for hours !! I’m talking about more than 5 hours for a simple thing. More
by Depoto306
July 12, 2025
Extremely personable and didn't take any longer than expected Brian was awesome to work with expected Brian was awesome to work with More
by CGRANT221515
July 12, 2025
Excellent costumer service, clean and neat service lounge area I always come back to greenway Kia West area I always come back to greenway Kia West More
by emergencycleaningresponse
July 12, 2025
Good customer service. The staff provided timely text updates. The prices are a little too high. The staff provided timely text updates. The prices are a little too high. More
by thedexsays
Employees Worked With
July 12, 2025
My car has been sitting at the KIA shop for 3 months just to replace a cluster under warranty. They keep lying to me. The service call center is a disgrace — they keep hanging up on me just because I asked f to replace a cluster under warranty. They keep lying to me. The service call center is a disgrace — they keep hanging up on me just because I asked for an update about my car. More
by Mj
July 11, 2025
The service department was very helpful and you got me in on time and work was complete quickly on time and work was complete quickly More
by hochred
