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Greenway Kia West - Service Center

Orlando, FL

4.2
1,689 Reviews

1,689 Reviews of Greenway Kia West - Service Center

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May 06, 2025

Easy and chill No problems just a simple experience got me in and out Bruh More

by davidtalley07
Recommend Dealer
Yes
Employees Worked With
Jesse Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Martins
May 06, 2025 -

Greenway Kia West responded

Thanks for sharing your super chill experience with Greenway Kia West, David! See you down the road.

May 06, 2025

I have continually tried reaching someone regarding my reimbursement for uber while waiting for ky two week service on ky far. I have been told even with my vin number that I do not exist. Can someone ple More

by cblondy1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Nguyen
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Greenway Kia West responded

I'm sorry to hear about the difficulties you're facing. This is not the level of service we strive for, and we apologize for any frustration caused. Please reach out to me directly with your name and contact information so we can assist you with your reimbursement issue as soon as possible. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

May 06, 2025

When I went I thought I actually had an appointment. Instead it was for them only to determine if I needed an appointment. They didn't look at my car for 2.5-3 hours I was there 4 hours for them to find More

by kellycordovano
Recommend Dealer
No
Employees Worked With
Tony
May 07, 2025 -

Greenway Kia West responded

Kelly, I apologize for the long wait and any confusion regarding your appointment. We strive to provide efficient service, so it's disappointing to hear about this experience. Please feel free to reach out if you have further questions or concerns. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

May 06, 2025

Tony was great and took care of what I needed. Communication was great, car was ready in time. Thanks Tony! More

by fryingpan0613
Recommend Dealer
Yes
Employees Worked With
Tony
May 07, 2025 -

Greenway Kia West responded

We're delighted to hear that Tony provided excellent service and had everything ready for you at Greenway Kia West. Thank you for sharing your experience with us!

May 05, 2025

It was a great service! The staff was super nice, communicative and caring. I felt comfortable with them. More

by ccraig0515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Ward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gabriel Taurus
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Greenway Kia West responded

We're delighted to hear you had a positive experience with our team at Greenway Kia West! It's wonderful that the staff made you feel comfortable and well taken care of. Thank you for sharing your feedback!

May 05, 2025

original estimate was $1200, when trying to pick up car I'm told the price is now $1500+. terrible customer service and BAIT AND SWITCH pricing More

by JOE.MCGILL
Recommend Dealer
No
Employees Worked With
Brett Sopocy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett
May 06, 2025 -

Greenway Kia West responded

Joe, I'm sorry to hear about the unexpected price change and your experience with our customer service. We strive for transparency in our pricing, so this feedback is concerning. Please reach out to us directly so we can address this issue further. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

May 05, 2025

My car is having issues and it’s new yet no one can find what the issue is so disappointing More

by karynlynv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keiara Lluberes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025 -

Greenway Kia West responded

I'm sorry to see that you were not satisfied with your experience. If you'd like to share anything further about your visit, feel free to reach out to me directly so that I can address your concerns. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

May 05, 2025

Had an appointment for a recall that was cancelled and no one let me know. I'd cleared my schedule to be without my car for 24 hours and the recall isn't being done. The service manager went back and forth w More

by jaimz.dillman
Recommend Dealer
No
Employees Worked With
Keiara Lluberes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keiara Lluberes
May 06, 2025 -

Greenway Kia West responded

Jaimz, I'm sorry to hear about the confusion and inconvenience you experienced during your visit. It sounds like there was a breakdown in communication that we need to address. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

May 05, 2025

My car was at the dealership for over 25 days. When I picked up my suv, it was left on E, there was clear tape everywhere on the sunroof, especially on the paint. My seats were cover with a plasti More

by Elikaimeh
Recommend Dealer
No
Employees Worked With
Tony
May 06, 2025 -

Greenway Kia West responded

It sounds like you've had quite a frustrating experience, and I apologize for the inconvenience. We strive to provide quality service and it's clear we fell short in this instance. Please reach out directly so we can address these issues promptly and ensure your SUV is returned to its proper condition. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

May 03, 2025

As always, greeted with smiles from the service staff. This time, Keiara was my service manager. She took all the information that I needed to be done on my vehicle. She informed me when it was finished. More

by ladyjayluvsall
Recommend Dealer
Yes
Employees Worked With
Keiara Lluberes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keiara Lluberes
May 05, 2025 -

Greenway Kia West responded

Thank you for sharing your experience with us! We're delighted to hear that Keiara and the Greenway Kia West team provided friendly and efficient service. We look forward to serving you in the future!