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Greenway Kia West - Service Center

Orlando, FL

4.2
715 Reviews
Call Service Center (844) 706-0067

715 Reviews of Greenway Kia West - Service Center

Sort by
May 15, 2024

It shouldn’t take 3. 5 hrs for a 5000 mile service. Vehicle was not washed bc of backup and floor mats were filthy/muddy. More

by 13kana
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica in service was excellent.
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May 16, 2024 -

Greenway Kia West responded

I'm sorry to read about your recent service experience. It's important for us to provide efficient and thorough service, and it sounds like we missed the mark during your visit. We'd appreciate a chance to make things right - please reach out when you have a moment so we can discuss this further. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

Helpful
May 15, 2024

It took a month to get what was wrong with my car. End of story, be better More

by K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony?
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May 16, 2024 -

Greenway Kia West responded

I'm sorry that you were left with a negative impression. If you're willing, I would like to learn more about what transpired so we can improve your experience going forward. Please contact me at your earliest convenience. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

Helpful
May 14, 2024

Excellent service and friendly staff. They were able to get me in right away and address the recall. More

by travisflinn95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio Agosto
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May 14, 2024 -

Greenway Kia West responded

Thank you for choosing Greenway Kia West for your service needs! We are happy to read that our staff delivered a five-star experience. Safe travels!

Helpful
May 14, 2024

I had a great experience staff very professional. especially General Manager Mr. Foster.. Thank you More

by MOORE50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth,Marti
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May 15, 2024 -

Greenway Kia West responded

Thank you for sharing your appreciation for our team at Greenway Kia West! Mark will be grateful for the shout-out.

Helpful
May 14, 2024

The workers was friendly and also helpful. My car. was finished in a timely way. More

by YASHONDAc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
In service department Hose
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May 15, 2024 -

Greenway Kia West responded

It makes our day to see this feedback! Thanks for choosing Greenway Kia West for your service needs.

Helpful
May 14, 2024

They were great. I was seen right away. My car was in and out in a timely manner More

by YASHONDAc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Castro Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2024 -

Greenway Kia West responded

We're delighted we could make your Greenway Kia West experience smooth, Yashonda! Safe travels!

Helpful
May 13, 2024

I do not recommend. Every time I leave this shop my check engine light comes on. More

by CUJOBITE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica
Report | Print
May 14, 2024 -

Greenway Kia West responded

This is concerning feedback to receive and I'm disappointed to see that we fell short of our high expectations during your visit. I would appreciate the chance to learn more about what happened so we can work towards providing the best customer experience possible. If you would please contact me at your convenience, I'd like to help. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

Helpful
May 12, 2024

KIA NEEDS BETTER TRAINNED TEC CAPABLE TO DEAL WITH Seltos DIGITAL DASH BOARD. AND NOT TO TELL LIES TO CUSTOMERS ON UNDONE FIXES!!! More

by samwangst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony at Service dept talk too much. He dont know what was done or not and sells dreams of vagesvcs
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May 13, 2024 -

Greenway Kia West responded

Sam, I'm sorry to read about your experience with the service on your Seltos' digital dashboard. We aim for transparency and honesty in all our interactions, so this feedback is concerning. If you're open to discussing this further, please reach out directly so we can address any issues or misunderstandings that may have occurred. Thank you, Mark Foster - Service Manager - markfoster@greenwayauto.com

Helpful
May 12, 2024

Excellent service and timely work. I was so satisfied with my experience this past week. More

by tabbi42002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony in service
Report | Print
May 13, 2024 -

Greenway Kia West responded

Thanks so much. We look forward to your next visit to Greenway Kia West!

Helpful
May 12, 2024

awesome experience . Very professional and my care was done extremely fast. Thank you so much. More

by joshuarodriguez294
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Ahumada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anas Lazaar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mac Cumbur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Barroso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Athena Figueroa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Castro Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniela Daleman Fajardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Carey
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirpal Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Greenway Kia West responded

Joshua, we are thrilled that your service experience was quick and satisfactory! Thanks for leaving Greenway Kia West a five-star review and we'll see you soon.

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