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Grinwald Ford - Service Center

Watertown, WI

4.6
127 Reviews
Call Service Center (920) 261-1800

127 Reviews of Grinwald Ford - Service Center

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September 26, 2025

This is the best dealership I have ever been to. This is my second vehicle that I have purchased at this dealership. They follow up after the sale to make sure everything is satisfactory. More

by PACPAC
Workmanship
Recommend Dealer
Yes
Employees Worked With
Chelsea Grinwald-Wendt
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Grinwald
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2025 -

Grinwald Ford responded

Thank you so much for your kind review! Your continued trust means a lot to us, and we are happy to hear that we continue to meet your expectations! 😊

September 18, 2025

Very clean , well organized, large selection of new and used cars and trucks, very kind and informative staff. More

by kenneedhemker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Buske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nina Joeckel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2025 -

Grinwald Ford responded

Good Afternoon~ We appreciate your positive feedback and are so glad your enjoyed your visit! We're also happy to hear our team could provide excellent service! Your satisfaction is our priority, and we're always here to help. Thank you!

September 14, 2025

Ralph is always very personable. He is very knowledgeable about all aspects of the products, helpful in explaining the work to be completed, and the choices that best fits the custo More

by kprost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ralph Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2025 -

Grinwald Ford responded

Hi Ken~ Thanks for taking the time to leave us a review! We agree, we are lucky to have Ralph on our team! He will be delighted to know his efforts made your experience special. 😀

September 11, 2025

Friendly, reliable. Always take good care of us. Our only option when looking for a new vehicle. More

by baehmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Grinwald
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Foltz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Delkamp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Oquendo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2025 -

Grinwald Ford responded

Hi Tom & Renee! We greatly appreciate your loyalty to our team and thank you for your recommendations! 😀

September 10, 2025

Great dealer. Crappy that the Ford programming which caused the issue is not stable. Ford shouldn’t stick owners with their issues. More

by Charles.bohlman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Grinwald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Oquendo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nina Joeckel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 27, 2025 -

Grinwald Ford responded

Thank you for the feedback Charles. So sorry to hear you were having issues with programming. If this issue has not been resolved yet please reach out to me directly. I would be happy to help! Chelsea Grinwald- 920-261-1800

September 02, 2025

Service dept. does not back up their work. I have same issue again now, which I had fixed 3 years ago. More

by THALL55
Recommend Dealer
No
Employees Worked With
Angel Oquendo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Oquendo
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Sep 27, 2025 -

Grinwald Ford responded

Thank you for the feedback and I am so sorry you were not happy with your service experience. That previous repair did come with a 3 year parts warranty. Unfortunetly, you were outside the 3 years parts warranty. Please feel free to reach out to me directly if you had any questions on this. I would be happy to help. Chelsea Grinwald - 920-261-1800

August 26, 2025

She's just so friendly and flexible and helpful and absolutely wonderful Makes things super easy and pleasant More

by ColleenM
Recommend Dealer
Yes
Employees Worked With
Nina Joeckel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nina Joeckel
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Aug 29, 2025 -

Grinwald Ford responded

Thank you Colleen, for your wonderful review! It's always a pleasure to serve customers like you, and we're glad that you enjoyed your experience with Nina. 😀 She will be delighted to know that her efforts made for a pleasant visit. We look forward to seeing you next time!

August 21, 2025

Great service. My case was handled professionally. I will be back for next oil change. More

by Pascal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Grinwald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Foltz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Oquendo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nina Joeckel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2025 -

Grinwald Ford responded

Hello~ We really appreciate you taking the time to let us about your experience! If there is anything else we can help you out with, please let us know. 😀

August 20, 2025

Had warning symbols come and go. 2011 F150 ät 150,000 miles. Wrench and Advance Trac warnings.Tech noted low battery. Also noticed noise coming from water pump.Pump and battery repla More

by kjdunneisen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nina Joeckel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 20, 2025 -

Grinwald Ford responded

Hi Kathy~ Thank you so much for sharing your experience with us! We loved being of service to you and hope we can assist you again soon...we appreciate your business! 😀

August 18, 2025

Went in for 7500 mile check up/oil change. Also have a concern with brake vibration when braking hard at hwy speeds (65 mph +). Angelo experienced the issue and set me up for a diagnostic appt More

by Ren
Recommend Dealer
Yes
Employees Worked With
Angel Oquendo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Oquendo
Report | Print
Aug 19, 2025 -

Grinwald Ford responded

Hi Ren~ Thank you for taking the time to leave us a review! Glad Angel was able to experience the issue and get you scheduled properly with our master mechanic so we can get this diagnosed for you. Appreciate your business! 😀

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