Gunn Honda

Excellent service as per usual. They are always super friendly and efficient. They always explain carefully what I need and the staff is so friendly. friendly and efficient. They always explain carefully what I need and the staff is so friendly. More

I had bad experience with more than once with Gunn Honda Service for my 2018 Honda Odyssey, it is more than how to service the car it is how they treat their customer 1. In April 2019, I took my car for Service for my 2018 Honda Odyssey, it is more than how to service the car it is how they treat their customer 1. In April 2019, I took my car for a recall for the door, after the service one of the sliding door won't open and I had to open it manually, called the service tech, he asked to bring it back the next day and then he fixed the issue, I was so kind didn't bother a lot. 2. A week after I noticed my car door was not alligned to the body, it might have been misallinged before the recall. I called Honda warranty and not Gunn, they told me to take the car to near by honda servie and have it checked with a serice person and the service person would call honda and provide their recommendations on whether the misasslingment is due to manufacture or due to some external force. When I took it there, the Serice tech then was Manny, he didnt inspect rather he started talking about fixing it, all he has to do is inspect and give honda his recommendations, rather he started with well we cannot fix it 100% blah blah blah. well it cannot be 100% but you can try your best, still he dragged as if he want to neglect me. I told him Manny I'm not here to fix it, can you please inspect and give your recommendations and he said, it seems like I need a new car. I lost my patience then. I told him, all I wanted you to do is inspect and let honda warranty know and here the honda complaint number, then he came up with a scale and inspected and then he said, anything over 6mm is deviation and yours is more than 6mm gap, which is not normal. he said he would call honda and give his recommendations. Honda called me a two days later and said well it is not covered under warranty but Honda is willing to cover 50% of the cost. I asked Honda warranty on why is it not covered and they said, the Gunn service tech recommended that it could be due to someone hanging on the door. Later i didnt get it fixed, but started noticing that most Honda Odyssey has this misallignment. Probably everyone was hanging on their door as Gunn service person recommended. After that i did all my service at Hill Country honda and never wanted to go to Gunn again. 3. Tuesday Sep 15th 2020, my battery died, I called by AAA roadside and had them jump start my car, called up honda they said if the car is under 3 years and 36K miles it is covered under warranty made a very big mistake took my car to Gunn Honda, took the car, they said a wait time of 1.5 hrs, waited for an hour then they said, well there are 4 recalls on you van, do you want to do it now, and it would be ready by evening. Since they already had the car, I said ok, called my wife to pick me up and next day evening (wednesday) we went to pick the car back. we didn't check the sliding door and on friday, I tired to open the door and power sliding door wont open, I had to manually open it. Frist thing that struck in my mind was 2019 incident, Called Gunn Honda, had to call them thrice, the call was redirected and I just heard music the first two times for 10-15 mins, the third time, I got hold of Joe from Service. he was not my service tech, As soon I told him about the issue, he said it could be the power switch that could be turned off, and I turned it on and it worked. I told him, when I first noticed it I was upset as it happend me before in 2019 but that time it was not the switch and i had to take the car to the dealer. I told him I was very upset and this has happened to me once before and i had to drive back, and I had to call your thrice to get hold of someone, I was trying to express my unhappiness in a very kind manner, and he respose to it was well we got that fixed by turning on the switch. Then I said I was trying to express my unhappiness and your response to it was not pleasant. then he said apology but he was still rude, emphazing that he got it covered on turning on the switch. I told him I was unhappy not for the service, things happen, where they turn the switch off for safety and forgot to turn back on. But think about their testing, when they fix a recall\repair, they never test what they fixed works. they missed to test the power sliding door feature in 2019 and back in 2020. Remember you are driving a car/van at 65-75 mph in texas highway which was repaired by someone at Gunn and not testing what is being repaired and then being rude to the customer. I'm deeply hurt by their service and utmost by the way they treat their customer. More

Matt Henson was fabulous! He was patient, professional and pleasant to work with—I love the decision I made. I purchased another CR-V with more bells and whistles. and pleasant to work with—I love the decision I made. I purchased another CR-V with more bells and whistles. More