Gunn Honda

I prefer to see Joe Esparza because he is thorough and gives advice as to the services you need. If you cannot afford the full impact, he advises which services are most urgent. The reputation he has bui gives advice as to the services you need. If you cannot afford the full impact, he advises which services are most urgent. The reputation he has built over the 20 years I’ve dealt with is impeccable. Gunn Honda should be proud of having him on their staff, he is as good as the dealership itself. Kudos to both Gunn Honda and Joe Esparza. More

Great service at Gunn honda. Service advisor was very helpful and explain everything in detail Service advisor was very helpful and explain everything in detail More

Rebekah was so helpful & kind. She helped us through out the whole process, she answered all our questions. We are so happy that she was the one who helped us with everything, we l She helped us through out the whole process, she answered all our questions. We are so happy that she was the one who helped us with everything, we love the car we purchased. More

Bought our CRV from here three years ago. Great experience then as now, in a critical need. Live 1.5hrs away and didn’t want to drive home like that late in the day. Express was just that. Tw Great experience then as now, in a critical need. Live 1.5hrs away and didn’t want to drive home like that late in the day. Express was just that. Two tired old disabled vets, fixed and on our way home in an hour+. Appropriate cost, nice waiting room. Well satisfied. More

I had been to many dealers and test drove several cars before happening upon Gunn Honda. By way of background, my husband and I were looking for a vehicle for me. We live in Laredo so we had to drive 3 before happening upon Gunn Honda. By way of background, my husband and I were looking for a vehicle for me. We live in Laredo so we had to drive 3 hours to look for cars in San Antonio. We made a list of vehicles and viewed as many as possible over two days. We were looking for an crossover SUV under $35,000 out the door. After the first day, I was sick of car dealers. While some were nice, some were just plain rude and did not appreciate our budget or that we were looking for used. Two, in particular, were awful. When we went to try again the second day, I was done with car dealers but still needed a vehicle. We made another list and set out. Finally, we just happened to decide to stop at Gunn Honda since we were interested in Honda Pilots. There we met C.K. and life changed for the better. Here are the immediate differences I noted: 1. xx wanted to know what I wanted. We went through color of car (not a deal breaker for me), type of vehicle, features I liked and didn't need, budget, mileage. He truly listened. Ironically, he is the FIRST dealer out of many others who actually to time to hear what we wanted rather than just showing us a car on our list. 2. xx was extremely knowledgeable about the Honda Pilots. On other test drives, we thought some features of the cars we drove did not work because the salesperson did not know how to activate them. xx not only answered detailed questions, but knew all the different features and models. That was SO helpful. 3. xx was genuine. They don't budge on the price (which surprised me since many dealers do), but xx kindly explained he would not push me to buy a car that did not meet my needs just to get a sale. I found that to be very true. He pulled out three different pilots just so I could see which trim levels I preferred. 4. No hidden fees. xx explained that they don't have a bunch of hidden fees. In comparison, one dealer we went to added his commission AFTER the price. Yikes! xx told us about the small document fee up front (all their fees on closing were around $200 for doc prep, etc. if I remember correctly). 5. xx had genuine respect. Any salesperson will call you ma'am or sir to get a sale. When xx was on a test drive with us, his dad called. He answered, "Yes, sir" very genuinely. xx is approximately 40 years old yet showed real respect for everyone, not just those he was showing cars too. 6. Craig, xx's father, is a senior salesperson and he was extremely kind to us, printing out information that answered our questions. He knew the Hondas inside and out so, if xx wanted to double check something, Craig was an walking encyclopedia on Hondas. So helpful to me. He also treated everyone with respect from customers to finance service to mechanics to cleaning personnel. The respect was real not faked. 7. Friends. The gentlemen at this dealership are truly that, gentlemen first and salespeople second. The difference between them and every other dealership we visited was incredible. Both xx and his dad are the type of people we would love to have as friends if we didn't live 3 hours away. They are real and genuine and took the time to care about what we wanted, even though we were not a new car sale. 8. Detail. We were done with signing and ready to go but Craig offered us water and the comfy seats and asked that we wait for detailing on the Honda Pilot I chose. Because cars are turning so fast these days, other dealers showed me some they had just received that were messy. I can clean a car, but, somehow, when I am spending $35,000 on something, I appreciate it being nice. At Gunn's Honda, this Honda Pilot was immaculate already. I explained to Craig that the car was fine how I drove it. In a friendly way, he laughed and explained that I had trusted them with an important purchase and he was going to make sure it looked wonderful for me to take home. I know this review is long, but I hate looking at cars. I would have rather gone to the dentist than visit another dealer before I met everyone at Gunn's Honda. Night and day difference. Our experience was so enjoyable and I left with a huge smile on my face because, not only were we treated well, but I left with a vehicle that fit EXACTLY what I personally wanted. That should not be rare, but apparently it is. I would go back to Gunn's Honda if I every need another vehicle, especially if I were considering a Honda. I want to thank them and let them know how much their service stood out and changed our car shopping experience. Good, trusted people. More

Service writer (Joseph Esparza) was outstanding in providing great care and customer service in keeping me updated throughout the entire time my civic was being repaired. providing great care and customer service in keeping me updated throughout the entire time my civic was being repaired. More

I had my car's 50,000 mile transmission service, B Service, and alignment in June. I went back in July for battery service and crossbars installed. Tony both times provided excellent customer serv Service, and alignment in June. I went back in July for battery service and crossbars installed. Tony both times provided excellent customer service. The car is running great! More

Great friendly service. It would have been nice if it were a little faster, but I understand you have no control on the number of customers that come in at once. I will defi It would have been nice if it were a little faster, but I understand you have no control on the number of customers that come in at once. I will definitely be back. More

Very helpful and willing to go the extra mile to help. Very satisfied with the services. Very satisfied with the services. More

Inspection proved to be cost effective, for someone on a budget it is much appreciated. Always a clean and safe environment. Latte is the best in waiting room. budget it is much appreciated. Always a clean and safe environment. Latte is the best in waiting room. More