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Gurnee Volkswagen

Gurnee, IL

Overview
Employees
Reviews
Vehicles
3.5
1,188 Reviews
Gurnee Volkswagen: Forging Gurnee, Grayslake, Kenosha, Round Lake Beach and Waukegan Community Connections When you come to our Gurnee dealership, you will discover that we offer more than just inventory, service, and financing for Volkswagen models. Gurnee Volkswagen is committed to exceptional customer service and creating lifelong connections with drivers in the Gurnee area. We serve Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond by meeting your automotive needs and viewing each customer from Grayslake, Kenosha, Round Lake Beach and Waukegan as part of our extended community. Gurnee Volkswagen, the Golden Rule of Customer Service At Gurnee Volkswagen, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, crossover or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Volkswagen Jetta, Atlas, Passat, Tiguan and Golf. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile. Take the Short Drive from Grayslake, Kenosha, Round Lake Beach or Waukegan to Gurnee Volkswagen With our pressure-free environment, drivers from Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond are encouraged to take advantage of our services that benefit them best. We know car-ownership can be a large undertaking, so we are here to offer advice and help with all things Volkswagen. Explore what our Gurnee dealership has to offer and contact us with any questions that you have. We look forward to hearing from you!
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6301 W Grand Ave

Gurnee, IL

60031

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Showing 1,188 reviews

January 10, 2023

Felix in service replaced 3 malfunctioning TPMS sensors and repaired a nail stuck in my tire that another shop missed totally. I highly recommend Gurnee Volkswagen because of this experience with them. More

by RICH.HOSMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Felix
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Jan 11, 2023 -

Gurnee Volkswagen responded

Rich, We are very happy to hear Felix provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 10, 2023

Enjoyed the exp. Sandi was nice guy. Got a good deal considering the market today. More

by CHRISTOPHERBONNETT
Recommend Dealer
Yes
Employees Worked With
Sandi Negrau
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2023 -

Gurnee Volkswagen responded

Christopher, Thank you for taking the time to share your feedback with us. Sandi and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 10, 2023

The new dealership was clean and organized, even through the process of moving in. Great representation of VW. More

by KATEROTCH721
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cameron Owen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2023 -

Gurnee Volkswagen responded

Thank you so much for your excellent review! We are so glad that Cameron had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else.

January 07, 2023

Had a diagnostic test done, but chose to take car to own mechanic who cited me a similar charge to fix car. Decided to trade car in. More

by thyradebolt
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike ?
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Jan 08, 2023 -

Gurnee Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 06, 2023

The service they did was great, dine in a timely manner and provided good communication along the way. More

by SONTAGSCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Raatz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2023 -

Gurnee Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Amanda, for choosing Gurnee Volkswagen!

January 05, 2023

The salesman Sandi was a very good help explain everything to me and was very helpful More

by sgarcia_1965
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sandi Negrau
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2023 -

Gurnee Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Sandi met your expectations. Thank you again for choosing Gurnee Volkswagen, we look forward to having you as one of our valued customers for many more years to come!

January 05, 2023

Very helpful and professional the staff was very knowledgeable about there cars and all the features More

by DANNYAMABILE87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nebi Denic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rocco Perry And Sam both 4 stars
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Jan 05, 2023 -

Gurnee Volkswagen responded

Danny, Thank you so much for your kind words for Nebi, Sam, and Rocco, and for taking the time to leave us this wonderful feedback!

January 05, 2023

Hidden fees and deceptive practices. Would not recommend this dealership. No call back. 15 words More

by Jt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sandi Negrau
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2023 -

Gurnee Volkswagen responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

January 05, 2023

Very professional great customer service and smooth transaction great overall experience with salesman and finance More

by timothydaniel28
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sandi Negrau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Quintana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich
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Jan 05, 2023 -

Gurnee Volkswagen responded

Timothy, We are very happy to have provided you with such a positive experience! Rich, Sandi, and Julio sincerely value your business and look forward to your next visit.

January 03, 2023

Grateful they provided me with a loaner car while my car part was on back order and i could not drive my car. More

by alexiscremrius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Jan 04, 2023 -

Gurnee Volkswagen responded

It's great to hear that we were able to help you out, Alexis. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gurnee Volkswagen!

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