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Gurnee Volkswagen
Gurnee, IL
1,188 Reviews
Gurnee Volkswagen: Forging Gurnee, Grayslake, Kenosha, Round Lake Beach and Waukegan Community Connections
When you come to our Gurnee dealership, you will discover that we offer more than just inventory, service, and financing for Volkswagen models. Gurnee Volkswagen is committed to exceptional customer service and creating lifelong connections with drivers in the Gurnee area. We serve Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond by meeting your automotive needs and viewing each customer from Grayslake, Kenosha, Round Lake Beach and Waukegan as part of our extended community.
Gurnee Volkswagen, the Golden Rule of Customer Service
At Gurnee Volkswagen, we want you to feel like family when you visit us, and we treat each of our customers with the golden rule. Our sales team can help you get acquainted with our available new and used vehicles, and help you narrow down your choices to find your perfect car, crossover or SUV. Then, our finance team can help you find the perfect lease or loan to go with your Volkswagen Jetta, Atlas, Passat, Tiguan and Golf. After that, we make your entire ownership experience easier with expert service and parts. We really are your one-stop destination for the entire car-buying and ownership journey, and we do it all with a smile.
Take the Short Drive from Grayslake, Kenosha, Round Lake Beach or Waukegan to Gurnee Volkswagen
With our pressure-free environment, drivers from Grayslake, Kenosha, Round Lake Beach, Waukegan, and beyond are encouraged to take advantage of our services that benefit them best. We know car-ownership can be a large undertaking, so we are here to offer advice and help with all things Volkswagen. Explore what our Gurnee dealership has to offer and contact us with any questions that you have. We look forward to hearing from you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,188 reviews
November 19, 2022
Hiedi was very friendly as well as the rest of the staff there. I understand that the dealership was under construction so there was dust here and there but over all clean. I got a good deal on a decent car there. I understand that the dealership was under construction so there was dust here and there but over all clean. I got a good deal on a decent car. I will definitely be referring people who are looking to buy a car to go here. More
by TANIAROSALES2829
Verified CustomerEmployees Worked With
Alfredo Rosales, Heidi.
November 18, 2022
It’s the first time I have been there and the last time. Bad costumer service, and unfriendly people I also waited for an oil change for 2 hours and 35 minutes nobody ever came to check on me Bad costumer service, and unfriendly people I also waited for an oil change for 2 hours and 35 minutes nobody ever came to check on me More
by cruc_acodcs4
Employees Worked With
Service
November 15, 2022
Very happy with this car dealer and service department honest fair and thorough would definitely recommend. Great people to do business with honest fair and thorough would definitely recommend. Great people to do business with More
by JOEYSWORLD
November 15, 2022
Stop over charging people and coding it as labor. Libertyville and crystalk lake VW saved me $390 by doing the same service there. Libertyville and crystalk lake VW saved me $390 by doing the same service there. More
by momentie0789
Employees Worked With
Don’t remember name, but he sat in center cubical
November 13, 2022
The people that I have delt with have been very pleasant and helpful to the problem I'm having with my vehicle. Keep up the good work. and helpful to the problem I'm having with my vehicle. Keep up the good work. More
by ENGLISHPOOKET
Employees Worked With
November 12, 2022
I got my car back on Monday. It’s Friday and my car hasn’t started twice already. I was charged a great amount and put under the expression that the cars issues had been worked It’s Friday and my car hasn’t started twice already. I was charged a great amount and put under the expression that the cars issues had been worked on. More
by zakiyahrobinson35
Employees Worked With
November 11, 2022
My interaction with the man who met me and took information regarding the issues was not good. In the past the service associates have been pleasant, accommodating and helpful. This guy I got a to information regarding the issues was not good. In the past the service associates have been pleasant, accommodating and helpful. This guy I got a totally opposite response from. Not good. It definitely tainted my opinion of bringing my car back to your location for service. Interestingly I was there due to a "we've missed you" coupon for an oil change and I figured I could have another issue checked while there. After being told it would cost me $150 to even tell me if it was covered by warranty, I skipped it. More
by KSPERLING21
Employees Worked With
No idea
November 11, 2022
The people are nice. The service needs work.we had to go back several times to have the same problem fixed. The service needs work.we had to go back several times to have the same problem fixed. More
by TINA443221
