Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hagerstown Honda
Hagerstown, MD
875 Reviews
Hagerstown Honda began operation in November 1990 and moved from our temporary location on Frederick Street to the I-70 Auto Mall in July of 1991. Many of our original 12 associates are still members of the Hagerstown Honda team as are many that joined our growing operation in the early 1990s. We are very proud that so many of our associates in all departments remain part of our organization.
In 1997, we added KIA vehicles to our product offerings and completed our new Honda building in 2000, which is twice the size of the new building completed in 1991. We have been very fortunate that many of our customers continue to buy their new and used vehicles from us year after year. We have grown to become one of the top Honda dealers nationwide and with over 3,000 customer deliveries each year, Hagerstown Honda is western Maryland's largest automotive dealer.
As we continue to grow and expand on our 15 acre complex, our goal is always to serve our customers' better. The internet has allowed our new customers to learn more about our service, our inventory and our commitment to customer satisfaction before they drive on the lot. The internet has also allowed our existing customers to make service appointments, purchase parts or just learn more about the exciting new products that come from Honda and KIA every year. We hope you will keep us on your shopping list when your transportation needs change and will always feel that you have a home at Hagerstown Honda/KIA.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 875 reviews
April 28, 2026
My service today was very quick very efficient. They did just what I needed done in a timely fashion and very pleasant to work with I would highly recommend. They did just what I needed done in a timely fashion and very pleasant to work with I would highly recommend. More
by dkg1019
April 09, 2026
I had my 2026 Honda Passport serviced today at Hagerstown Honda. Everything was great. I also had an accessory Homelink interior mirror installed. Installation was excellent, the Homelink works perfec Honda. Everything was great. I also had an accessory Homelink interior mirror installed. Installation was excellent, the Homelink works perfectly with my garage door. The time taken for both was very reasonable and the price too. The staff is very friendly and professional. I received text messages for my appointment and for any questions during my visit. The dealership is very clean. I live about 74 miles from the dealership, but they accommodated me because of the distance. I purchased my 2026 Honda Passport from this dealership. Highly recommend. More
by wfrye07
Employees Worked With
February 25, 2026
I purchased my Honda in Jan 2020. I have had it serviced at Hagerstown Honda every time. But, the last several times I truly have been disappointed. They advertise specials, howeve I have had it serviced at Hagerstown Honda every time. But, the last several times I truly have been disappointed. They advertise specials, however when you get arrive, there always seems to be some sort of loop hole whereas the "special" doesn't apply to you. Yesterday, I asked to speak to the service manager, this was at 1130am. At 1230pm, the technician indicates that he is in his office if I still wanted to talk to him. I indicated "no, not now". When I left the dealership at 1245, I did let the technician know to please convey to the Service Manager that I was truly disappointed he didn't have the time to come out and speak with me. When I got into my car to leave, there was a hang tag that indicates if you have an issue to please give him a call to resolve. Well, my issue could have been resolved had he just taken a few moments & walked out to speak with me. More
by Jgbs
Employees Worked With
February 17, 2026
Always helpful, fast service, very satisfied customers! We will continue to buy cars here because we are always treated well! We will continue to buy cars here because we are always treated well! More
by crowe
Employees Worked With
February 17, 2026
We recently purchased new Honda from this dealership. The team here was amazing, our sales professional Raymond was outstanding. He lead us through the process from start to finish. He showed us everythi The team here was amazing, our sales professional Raymond was outstanding. He lead us through the process from start to finish. He showed us everything about the vehicle inside and out, his knowledge of the product showed. The entire sales staff was kind, courteous and helpful, the finance & sales management team were outstanding as well. More
by Jasonb21122
Employees Worked With
Raymond Wright
January 20, 2026
Outstanding customer service. A very caring dealership!!! Paul Shockey is a "GEM". very qualified and helpful! Paul goes way beyond what is necessary to make sure each and every A very caring dealership!!! Paul Shockey is a "GEM". very qualified and helpful! Paul goes way beyond what is necessary to make sure each and every customer has a pleasant experience when buying a car from Hagerstown Honda!!! More
by larryparpart
Employees Worked With
January 19, 2026
I have found that they are Always kind, very helpful, and as prompt as the service requires as prompt as the service requires More
by vbarney003
January 13, 2026
Been using this dealership since I moved to the area in 1990, have always been pleased. 1990, have always been pleased. More
by ls476m
