Hagerstown Honda

What an Extraordinary Experience!!!! I'll tell you what, if there is a car dealership that really has this customer satisfaction thing figured out it is Jason Smith and Hagerstown Honda. I'll tell you what, if there is a car dealership that really has this customer satisfaction thing figured out it is Jason Smith and Hagerstown Honda. From the moment I walked in the door I felt welcome and invited. Jason greeted me with a smile and made me really feel that his only goal was to help me and my family in any way possible. It was a fantastic experience from Jason all the way to sitting with the finance manager to work up the final numbers. You guys are really doing things the right way and I commend you for hiring such great employees like Jason Smith that truly exhibit what it really means to put your customers needs first! More

Great New Car Experience Recently my parents were in need of a new vehicle. They had not bought a new vehicle in about 17 years. They have always liked the CRV's that I bough Recently my parents were in need of a new vehicle. They had not bought a new vehicle in about 17 years. They have always liked the CRV's that I bought from Hagerstown Honda so I took them out to look around. They had already done their research on the vehicle and knew what they wanted. Everyone that we were in contact with was very nice & friendly. They listened to our questions and explained things that we understood. My parents left the dealership that evening very excited with their new CRV!! I would like to thank everyone at Hagerstown Honda for making buying a car such a positive & exciting experience!! More

No pressure. My experience at Hagerstown Honda was very pleasant and stress free. I went in and was greeted immediately by Jason. We spoke and he showed me a ver My experience at Hagerstown Honda was very pleasant and stress free. I went in and was greeted immediately by Jason. We spoke and he showed me a very nice civic. We test drove it and I wanted to see another model., which he showed me as well. After making a decision on the model, he presented me with the different buying options and possible financing. I didn't buy it on the spot as I told him I would come back since I was still shopping around. It took me a couple of days to settle on my decision and in all that time, Jason did not bother me while I considered the choices between dealerships. He did however present me with a better option that sealed the deal. I stopped in and bought the vehicle. More

Great Experience Brent was fantastic throughout the process. He was able to give me a non nonsense price right up front which incited me to drive from an hour and a ha Brent was fantastic throughout the process. He was able to give me a non nonsense price right up front which incited me to drive from an hour and a half away. When I got to the dealership, he had the car right out in front, ready to go for a test drive. When I decided to buy, there were no hidden fees or mark ups. Everything was explained plainly. After the paperwork was complete, he gave a full rundown of all the features of the car and synced my Bluetooth which saved me a headache. I have NEVER had such a painless, fast, car buying experience. More

Sales personality Jason's personality and honesty when I wasn't shopping for a car convinced me to buy a car from him when I was. No pressure! Jason's personality and honesty when I wasn't shopping for a car convinced me to buy a car from him when I was. No pressure! More

Fantistic sales people and the best service center! This dealership has the best sales staff and service center. We purchased three vehicles at this dealership and everyone there is professional, frien This dealership has the best sales staff and service center. We purchased three vehicles at this dealership and everyone there is professional, friendly and welcoming without being pushy. Jason Smith was very helpful throughout our purchase process and also was very knowledgeable. More

Great experience This was my last stop on a day full of new vehicle shopping. After getting the run around and the usual sales pitches at other local dealerships, I wa This was my last stop on a day full of new vehicle shopping. After getting the run around and the usual sales pitches at other local dealerships, I was pleasantly surprised at the honest, straight forward approach of the sales team. I would absolutely recommend Hagerstown Honda! More

My review This is absolutely the best place to go to.....and for the best cars I might add! The most friendly and professional staff ever! I will always recom This is absolutely the best place to go to.....and for the best cars I might add! The most friendly and professional staff ever! I will always recommend this place! More

Great buying experience While car buying is never a "quick" experience Jason and the rest of the staff made it pretty painless! He really listened to what we wanted and didn While car buying is never a "quick" experience Jason and the rest of the staff made it pretty painless! He really listened to what we wanted and didn't try to upsell us nor did we feel any pressure to get the deal done. The entire staff did everything they could to make us comfortable, offering coffee, drinks and even snacks. We were very happy with the final offer and the finance team was great. The facility was immaculate. While we didn't have any kids with us at the time, I did notice they had a nice play area. Will be sure to update once we've used the service department but sales team was great! More

Great customer service All of the employees are friendly and the great choice of vehicles on the lot allowed an on the spot purchase. Super color and style choices in the A All of the employees are friendly and the great choice of vehicles on the lot allowed an on the spot purchase. Super color and style choices in the Accord. More