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Hamer Toyota - Service Center

Mission Hills, CA

2.9
140 Reviews

140 Reviews of Hamer Toyota - Service Center

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March 18, 2019

Car repair Neighbor changed oil but unable to remove oil filter. Brought parts and car to dealer. Edwin wrote us up and took care of the work while we waited. More

by Dawn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin
January 04, 2019

Sales and service We have been dealing with Steve quite a few years and will keep coming back as long as he is at Hamer. He helped us a bizarre issue and not only did More

by Kennyb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Denson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Perez and Mr. Altimarano
October 19, 2018

Customer service has gone down hill. One person tells me car has recall notice something for transmission. I call back to make appointment and lady tells me there is no recall on my vehic More

by Smitty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank Chopra
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2018

Peter Fernandez an outstanding asset to Hamer I have been a customer of Hamer Toyota for over 25years. My last two Toyota were purchased from Hamer and both have provided me with outstanding perfo More

by Since87
Recommend Dealer
Yes
Employees Worked With
Peter Fernandez
June 27, 2018

Excellent service department Was very happy for Jessy L., service order writer, to help me on June 23. "I'm in good hands" with Jessy. He's on top of what my car needs. My RAV4 More

by RAV4Vicki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessy Lupercio
June 05, 2018

Fantastic Service!!! Freindly and great service with Hector Sanchez, Juan Hernandez and Adam from finance. Highly recommend to friends and relatives. Great job guys and ke More

by Mr. Baseball
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ullah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector Sanchez, Juan Hernandez
February 04, 2018

Excellent Service Its so great to arrive to get service without an appointment and be treated like a queen. It was so lovely to wait for my car to be serviced and me More

by Aravelg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Denson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2018 -

Hamer Toyota responded

Thanks for reviewing us!

October 14, 2017

I recently brought my 2003 Highlander in for minor service. Peter Fernandez is a knowledgable service writer. I know I'm in great hands and don't ever have to worry about the quality of my car service. He alway More

by Roseanne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Fernandez
Oct 23, 2017 -

Hamer Toyota responded

Thank you for writing about your recent service experience! We're glad to hear that Peter was so helpful!

June 12, 2017

Bad service .. I'm buy a used car and never help me whith my car the manager for used car Rudy Ontiveros and assistant Sam Castellanos the service never help me I ne More

by Badtoyota
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Quintianilla
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rudy Ontiveros
Jul 04, 2017 -

Hamer Toyota responded

Hello my name is Dave Gilman and I am the General Manager here at Hamer Toyota. I'm sorry that you are having an issue with our Service Department. Please e-mail me back and let me know your name and what the problem is and I would be happy to look into it for you. Thank you, Dave Gilman General Manager Hamer Toyota DaveG@HamerToyota.com (818) 979-7701 Office

February 25, 2017

Excellen Mr Julio Cuellar He was very professional and very honest person, he held me to find the right car i was looking for , thank Julio Cuellar More

by Carlos Hidalgo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Cuellar