Handy Toyota

I went to Samantha at the recommendation of my daughter. She understood the goals and budget we had. Within a week she had a vehicle withing our range. It was a no pressure process and Samantha was a com She understood the goals and budget we had. Within a week she had a vehicle withing our range. It was a no pressure process and Samantha was a complete pleasure to work with. More

How thankful we were to have such an exceptional salesperson from greeting us in the parking lot to the final purchase of our Toyota Highlander. Ali Kamal never pushed us or made us feel rushed i salesperson from greeting us in the parking lot to the final purchase of our Toyota Highlander. Ali Kamal never pushed us or made us feel rushed into anything. It was a true pleasure to have him be our salesperson. Ali was very patient to answer any questions we had. He was also very thorough on showing us all of the things we needed to know about our vehicle. Thanks again, see you in the future. Mike & Melanie More

Samantha Laurencelle was very helpful and knowledgeable, and not pushy at all. Everyone always greeted us when we arrived and was very friendly. A very good shopping experience! and not pushy at all. Everyone always greeted us when we arrived and was very friendly. A very good shopping experience! More

Our second time dealing and purchasing a Highlander from Handys. Always friendly staff and no pressure. Lee Bodette was very thorough and considerate. Pleasure to work with and made buying a car a “fun” exp Handys. Always friendly staff and no pressure. Lee Bodette was very thorough and considerate. Pleasure to work with and made buying a car a “fun” experience! More

This was one of the worst buying experiences I've ever experienced. Worked out the deal in advance over the phone as we live an hour away. Showed up on a Wednesday to purchase with pre-approval financin experienced. Worked out the deal in advance over the phone as we live an hour away. Showed up on a Wednesday to purchase with pre-approval financing from our bank. Even with this, they wouldn't release the car until the wire transfer went through. I've been buying cars for 30 years and never had this happen with a bank's pre-approval, but ok. The finance manager, Aaron, became less than pleasant when we declined his extended warranty spiel, but we moved forward and arranged to pick up the car the next week (Monday). Fortunately, I called before making the drive to check they had received the money. Turns out they had not received payment yet. After calling my bank, it seems that an error was made in the paperwork on their end. My bank had called and faxed on Friday to resolve the issue and never heard from them. I notified them of their error, and they corrected their mistake and resubmitted the paperwork. When I asked if I could still come get the car, they refused saying I had to wait ANOTHER few days until the payment went through, even though the reason for the delay was due to their error, as well as ignoring my bank's attempt to resolve the issue days prior. If I hadn't called, they would have wasted another 2 hours of my time, and I would have had to make a THIRD 2 hour round trip. Our sales contact was great, trying to resolve the issue, but he didn't have the authority to release the car. I escalated to a manager named Jamie. He was not helpful, even suggesting that if I had financed through them that I could have had the car already (at a much higher interest rate). Why is me paying more money a solution to this problem? When he rudely suggested that 'we part ways', I decided that I'd spend my money elsewhere. I wouldn't recommend them and will be actively warning others to avoid purchasing from them. More

Overall I had a good experience with this dealership. I like the sales person i worked with, Ali Kamal he helped get me a good deal on my tacoma SR5. I am giving a four star review instead of 5 because like the sales person i worked with, Ali Kamal he helped get me a good deal on my tacoma SR5. I am giving a four star review instead of 5 because I have tried to make deals here two other times in the past and they were never willing to work with me. This was at their downtown location. It wasnt until I bought a new vehicle at their new car dealership that I was able to make a deal. Overall I am happy, and glad I worked with Ali. More